3/27/2024 3:01:39 AM
By Linda White
3/26/2024 9:41:04 PM
By Samantha Trapp
The communication was fantastic. The 2 gentleman that came were fantastic and so helpful.
3/26/2024 8:23:40 PM
By Tiffany Herbine
Seriously blown away at the place. The inside of the warehouse is so awesome. There is so much selection and SO inexpensive. We just bought a super nice sectional and it was way affordable. They delivered to my house and everything.
3/26/2024 7:54:01 PM
By migdelia mccarty
3/26/2024 6:22:35 PM
By Dan Atwell
Arriving new to the area recently, we needed some furniture as our belongings are being shipped from France and won’t arrive for at least a month. AFW fit the bill for some things we had an immediate need. Selection, quality and especially price exceeded our expectations. We will be back!
3/26/2024 3:13:10 PM
By Terry Squibb
Absolute beautiful furniture, and the delivery was by far excellent, the young men who delivered were fast and outstanding workers.
3/26/2024 3:53:18 PM
By john moss
Jennifer Anderson was awesome. The delivery guys were on time and very helpful.
3/26/2024 4:01:45 PM
By Marie Carone
We would never purchase furniture and/or accessories from any place other than American Furniture Warehouse in Gilbert, AZ. We have made lots of purchases throughout the years and each purchase was exactly the same...PERFECT in every way. Salesperson had great listening skills each time and knew what we were looking for and we never went home without a purchase. The purchase price was always the best and matched the quality of what we bought. Billing was easy and accurate. As for delivery, worth the delivery charge. Delivery was done in a timely manner and the delivery people were respectful from the minute they arrived until they left.
3/26/2024 12:14:58 AM
By J B
Edit: we just got our couch delivered after being in the shop for 2 weeks and two of the 3 issues we had addressed isn't corrected, and one side of the couch now has no power to it. Also, I reached out to the email provided in the response from them and never got a response to it, but did receive a call after I followed up in email a second time, that they got my email, but provided no response to it directly, and that my couch was done in the shop and ready for delivery. Now my couch is being sent back a SECOND TIME for ANOTHER 2 WEEKS. That's a total of 4 weeks being put out without a couch in my home. I was upset by the whole situation but now I am just plain pissed. This kind of customer service is beyond me.
First, I'd like to point out that I am not leaving this 1 star review based on only having bought from them once and being disgruntled over it. My entire home inside and outside is filled with their products. We like this store and have never had an issue over the past 5 years, until recently. We bought a couch in October and have had 3 issues pop up since then. We made a service call and the technician that came out let us know he knows our couch well and has had to deal with it in other homes. It is just a poor quality couch and unfortunately learning about that now, which is very disappointing seeing as it was not a cheap couch. Called customer service to see what they could do for us, hoping us being loyal customers might show that we would just like to make this bad purchase right. We didn't ask for a refund just simply a store credit towards the purchase of a new one and to take this couch back. We got nowhere and was told all they would do was fix it since it's in the 1 year warranty still, which seeing as 3 issues have come up and we aren't even half way through that warranty was disheartening because what will happen over the next 7 months and after the 1 year warranty is up? We are also going to be out of a couch for 2 weeks while it gets fixed. I am really disappointed they did nothing to rectify the situation and will let others know to be weary of purchasing from them and to look elsewhere next time we are in the market for furniture, which is often since I like to constantly change things in my home.
3/25/2024 8:07:55 PM
By Jones Aaron Samuel
3/25/2024 7:09:33 PM
By G.M. Anisuzzaman
3/25/2024 5:48:47 PM
By Jason Stickelman
Elias is so nice, knowledgeable and helpful. Great experience.
3/25/2024 5:23:42 PM
By Susan Mitchell
Love shopping at AFW! Great products, wonderful customer service! We will be back!
3/25/2024 5:00:58 PM
By Franz Nasluchacz
Great customer service, great value on our furniture, delivery was awesome and we are nothing but completely satisfied with our experience with this company. Our last purchase from another large discount furniture store was a complete nightmare. American made it right, easy, and a pleasure to shop and buy from them. Will never shop anywhere else.
3/24/2024 10:22:15 PM
By Kelly Ketterling
3/24/2024 9:28:06 PM
By D D
3/24/2024 7:42:33 PM
By Ms. V
I love this place! Beautiful array of inventory. Professional and friendly sales team who do not pressure you to buy anything. But they are very helpful. Affordable and low prices and delivery team is great!
3/24/2024 5:37:41 PM
By Ron Pryor
Great selection and very helpful sales folks.
3/24/2024 4:05:02 PM
By Vibrant Portraits Studio
3/24/2024 3:05:05 PM
By A S
3/24/2024 12:13:35 PM
By Timi Le
Bought a number of pieces, they come through for me every time. delivery is always well done
3/23/2024 8:31:03 PM
By Mark Paulson
Michael in sales, spent a great deal of time and shared his expertise helping us find furniture/area rugs for our living/dining and 2 bedrooms. Delivery was timely and quick. They assisted us placing everything perfectly! Highly recommend AFW!
3/23/2024 5:58:44 PM
By Kathy White
3/24/2024 6:44:01 AM
By Ruth Zastrow
Customer service was excellent. We love our furniture! Waiting for some cushion kitchen chairs to come in and I will be back for those. This is my one and only furniture store now.
3/23/2024 8:31:55 PM
By Frances Herrera
3/23/2024 8:49:48 PM
By Alyssa Acevez
Amazing service, had a few decisions to make on where I wanted furniture and the crew was patient and helpful! Super satisfied
3/23/2024 5:17:31 PM
By Brandyce Barnett
The couch is comfortable and reasonably priced. Delivery was done quickly but correctly.
We’re very happy with our purchase
3/23/2024 12:58:27 AM
By M N
3/22/2024 9:07:27 PM
By Bob Berry
The chair I purchased is not working properly. The incline will not stay in the upward position. I am a 100 percent disabled veteran and as a result, the chair does not work for my needs, nor does it work like it was designed to work. I also discovered that due to my physical impairment, I cannot use the handle to move the chair in up or down positions. It will take a stronger person than me. Therefore, I have found another recliner that is electric and is exactly what I need. I have taken a picture of the sales card on the chair, but I'm not sure that I know how to send it. So, here are the numbers on the chair card if that will assist you. 1A1-223PR, Niki Power Recliner from Cambridge Home, information on the chair information card attached to the chair. I was given an appointment for Tuesday for a person to come out to inspect the chair's defectivity. So, in the meantime, I am without any recliner for four days. Had I known that it was this much red tape to return a DEFECTIVE item from American Furniture Warehouse, I would have purchased a chair elsewhere. To rectify these problems, I suggest that the replacement chair that I have selected, be delivered tomorrow (Saturday), and, at the same time the defective chair could be inspected and removed in a simple one step procedure, rather than coming Tuesday to inspect it, then, naturally, condemning it and picking it up, then delivering the substitute chair on another day. The company procedure for this problem defies reasoning to any degree. I bought the chair in good faith, and I want it replaced by the company in good faith. If there is agreement for what I propose, I will then send a copy of the sales slip on the electric recliner that I have chosen, or, give the numbers as I have above. Please reply.
3/22/2024 9:00:25 PM
By Dwayne Varela
Great prices and great service!
3/22/2024 7:30:28 PM
By Leann Blank
3/22/2024 6:41:44 PM
By Robert Salter
Professional movers & and on time.
3/22/2024 2:03:59 PM
By Ramiko Reyes
3/22/2024 3:47:36 PM
By Katherine Dauterman
I have dealt with American furniture for many many years while living in Wyoming and traveling to Colorado. The people are always pleasant, professional, And anxious to please, the customers. My purchases have been beautiful well-made and have lasted a long time.
3/22/2024 3:03:36 PM
By Anita Hackman
Excellent sales guys
Excellent delivery guys
3/22/2024 3:42:06 PM
By Patricia Bauer
Very polite and knew what they were doing. I was satisfied with them.
3/22/2024 3:21:44 PM
By Todd Powers
3/22/2024 12:03:56 AM
By Daryl Stillman
Good service
3/22/2024 12:27:53 AM
By Paul Raia
Always a great experience at AFW. Sales people very knowledgeable, won't hover around if just looking, no high pressure furniture store.
3/21/2024 10:43:43 PM
By Vic Kamber
Did a excellent job. Everything went just as they said. no surprises.
Would highly recommend AFW.
3/21/2024 4:25:26 PM
By sandra Johnson
Great sales person, next-day delivery, kind and prompt delivery team. Great store to shop at with a huge selection of furniture. Loved the whole experience!
3/21/2024 12:34:19 PM
By Adrienne Johnson
Lots of great selections to choose from and great prices!
3/21/2024 6:43:08 PM
By Martine Cloutier
Delivery on time and staff was friendly and informative.
3/21/2024 4:20:17 AM
By Cynthia Porter
3/21/2024 12:36:17 AM
By MICHAEL BEAVER
Aaron was super patient with my 76 year old dad and really helped with every question we had.
Thanks for being so professional and customer service oriented Aaron 👍🏻.
3/20/2024 6:23:21 PM
By scott wilson
3/20/2024 7:17:52 PM
By anagladysmejia
3/20/2024 3:57:34 PM
By Mario Lopez
3/20/2024 3:47:01 PM
By Louis Nauman
Great experience... we'll be back.
3/20/2024 4:57:11 PM
By Justin S
3/20/2024 3:04:47 AM
By Amy
Jodie was great. She answered all the questions we had and went over and beyond to help us! Thanks Jodie!
3/20/2024 2:14:30 AM
By Michael Beatty
Anthony help find the bed we wanted. Delivery was fast and complete.
3/20/2024 4:18:28 AM
By Lpfjscj
Fair prices and fast great delivery. Quality products and lots to choose from at their giant store. Make sure you go to the back to check out their clearance items
3/19/2024 11:08:10 PM
By Alicia Heye
We've always had great experiences with AFW. We bought furniture from them 10 years ago, and everything has held up really well, but we decided to get some new couches. We applied for their credit, and purchased a couch, loveseat, and ottoman online. We needed help acquiring the credit card number so we called the store and Sandra helped us. She was extremely nice, knowledgeable, and helpful. We ended up having to go to the store to show an ID, and everything went smoothly. We were able to get the furniture delivered 2 days later! So happy with our experience with all of the AFW staff.
3/19/2024 6:55:54 PM
By andre watts
Amazing Service
3/19/2024 7:08:47 PM
By Brandon Warden
3/19/2024 10:30:56 PM
By Tammy Skon
3/19/2024 6:34:27 PM
By Rick
Good furniture, delivery guys were great.
3/19/2024 5:53:41 PM
By Troy scott
Best furniture store I have ever purchased from. Quality furniture and extremely good service both in store and delivery.
3/19/2024 5:26:07 PM
By Myke
Great place and prices!
3/19/2024 5:36:00 PM
By Cindy Wood
Beginning with the helpfulness of our salesperson CC to the delivery guys everything was 5 star.
3/19/2024 4:33:31 PM
By Lauretta Cruz
Great deals, great pricing and good quality.
3/19/2024 4:28:07 PM
By travis
3/18/2024 9:49:20 PM
By Chantel Vasquez
3/18/2024 7:40:39 PM
By Robin Lee
3/18/2024 6:32:35 PM
By adam spoerle
3/18/2024 4:19:52 PM
By Natasha L
AFW is absolutely Amazing. They have a huge warehouse to look at everything. The people that work for this place are Happy, Kind, Knowledgeable, Professional... the Delivery was Quick and so easy. The Delivery Men were phenomenal in all aspects. My Furniture was assembled and delivered in MINT condition. I will be going through AFW for all my furniture needs in the future! Thank You for helping me turn my place into a Home =)
3/18/2024 5:02:20 PM
By Doreen Marcianti
Great delivery guys, beautiful furniture and fast, safe delivery 🚚!
3/17/2024 11:40:11 PM
By Bruce McGillivray
Good service in store, good price, simple paperwork, clear delivery instructions, timely delivery efficiently dropped in our living room. All good! The hard work was deciding on our furniture arrangement - still a work in progress.
3/17/2024 8:25:40 PM
By Raquel Garcia
3/17/2024 9:22:54 PM
By Jason Elliman
3/17/2024 6:20:49 PM
By Detri King
100% Satisfaction!!!
3/17/2024 6:31:10 PM
By Alan
3/17/2024 6:10:55 PM
By Lori Griffy
3/17/2024 5:18:40 PM
By Paula Passmore
3/17/2024 5:15:53 PM
By Alexis Schmid
Great store. Unfortunately we picked up a product, took it home and pieces were broken. As furniture is not easy to transport we asked for a delivery exchange and were told that this was not possible as the furniture was picked up originally. No compensation for time and inconvenience offered, just told to return and exchange the product.
3/17/2024 3:37:31 PM
By Patricia Dube
3/17/2024 3:31:27 PM
By Natalie Bellovich
As always we received quick and on time service from AFW and there delivery drivers were Awesome doing their job in a friendly and efficient manner. We love AFW. Not to mention great quality furniture
3/16/2024 9:24:58 PM
By Robert Torres
Everything from purchase to delivery was perfect and couldn't be more excited.
3/16/2024 3:11:44 PM
By Janell Krueger
3/16/2024 6:06:10 PM
By Liang Lu
Great service and very efficiency!
3/16/2024 6:26:37 PM
By Andrea Z
Good furniture at a reasonable price. Had a minor issue and the repair team was excellent.
3/16/2024 5:12:41 PM
By trisha brown
3/16/2024 3:06:19 PM
By Don Archuleta
3/16/2024 2:38:13 PM
By Bitsy Snyder
Huge store. Furniture is very nicely priced. Amazing selection.
The only reason they didn’t get five stars is because of the person that helped us. We were looking for night stands for our home in Colorado. We intended to buy them here and take them back with us, but as soon as she heard we were buying for another location, she told us we could buy online and have them shipped before walking away.
So we didn’t buy that visit. I’m sure we’ll be back before we go home however just because of their great selection.
3/15/2024 7:38:28 PM
By Melissa Loterbauer (Mel)
Sales process was very easy. We didn’t constantly have sales people chasing us down & we were able to browse the show room at our leisure. When we chose our couch, the check out process was very fast. We were in and out in about an hour.
Delivery was 2 days later which is SUPER impressive. Delivery guys went to the wrong address at first but once they got to our place, it was VERY fast.
Will definitely be back!
3/15/2024 8:38:49 PM
By Miriam Kinnison
We have purchased many items from AFW and have received excellent service, prompt and great followup. Highly recommend AFW
3/15/2024 9:33:45 PM
By Laurie Buker
3/15/2024 4:42:36 PM
By Sheilah Buscaglia
3/14/2024 3:32:07 PM
By Susan Calkins
Delivery guys were very friendly and strong! They were here on time. In and out quickly too. Great experience!
1/17/2022 3:10:38 PM
By Mark Marrical
11/5/2022 4:48:59 PM
By Janet Hayes
Quality furniture and efficient delivery service.
3/14/2024 3:02:28 PM
By Brenda and Jim Moore
3/15/2024 3:32:55 PM
By Loretta Flick
Quality merchandise with above exceptional service.
3/14/2024 6:09:23 PM
By John Hill
Hans was awesome!!
3/15/2024 6:09:54 AM
By Tina Durham
This is greatest furniture store around. I have never had bad service and they have an enormous selection of furniture.
3/15/2024 4:24:59 AM
By Aaron Thanos
This place always does what it exactly says it does, delivers awesome furniture that won't kill the wallet!
3/14/2024 3:34:08 PM
By Chuck Burns
3/14/2024 4:01:32 AM
By Deb Casillas
1st time. Place is huge. Had just what we wanted and it's being delivered tomorrow
3/13/2024 9:04:03 PM
By Sam Knight
Beautiful furniture. Great help from the salesman. Easy delivery. Super setup. Very, very pleased.