Went looking for a deal, still spent more than planned and threads are coming out already and it's only been a week. May or may not return

Their furniture is over priced. Crappy furniture like everywhere else. Don't believe the hype. Trash.

Nice place great Furniture just stop to see and look but be back soon to purchase kitchen table and TV stand

We have been looking for a new couch for quite a while now and found one online at AFW that we liked, so we went in to take a look. From the very polite greeting to the help we got in choosing our new couch, this was a great shopping experience. The store was clean, well lit, and had tons of selection. We eventually chose a different couch and could not be happier with our experience.

I honestly have been putting off buying a couch for myself because of a number of factors but yesterday I decided to finally bite the bullet and go. I had been looking around the internet for prices so this trip was more testing out couches and seeing what I liked. The store is very well organised, extremely clean, and very easy to see the prices. I was immediately helped by another staff member as I was looking around and had a few questions. I said I was still thinking and there was no push on buying today or anything, which I greatly appreciate. I ended up with a nice love seat well within my budget. Aaron was fantastic, very thorough, double checking the love seat selection, my address, went through all the little details of the purchase, and made sure I understood delivery. I am so excited for my cute little love seat to make it to my apartment on Saturday so I can finally watch TV on something other than a piano bench. Great location and awesome staff. If I ever need to add to my apartment, I will definitely be returning.

Unless you pay the delivery fee you of 80$ than you have to put it together. OK but that's not what the sales agent said. I bought 2 small chairs and was told I could pic them up assembled. Ikea much.

All staff were so helpful! Aaron went above and beyond to help us with all our questions, and was very informative with the delivery process for our couches. We look forward to going back to purchase more furniture for our home. 03/17/2024 Best service ever. AFW continues to go above and beyond! I woukd like to thank you very much for all your help. The delivery went flawless and the items look great. Everything was taken care of. Please share with your management team. From your sales person Aaron, delivery drivers and all of the customer service team you are all top notch company and you all have a customer for life. We will be back for all of our home furniture needs.

Great deals, great furniture & a great experience with the workers. David M was especially nice! 10/10 recommend for anyone looking for new furniture

Great service, no stress and very helpful people. Everyone always asked if we were okay and very knowledgeable. No pressure into buying anything. We spent 2 hours looking at beds, frames and couches! Purchased a new bed frame!

There were no problems throughout the process except one stupid policy. No one can pick up your furniture but you! RIDICULOUS!

Staff was super friendly. Welcomed us in and asked if we needed help without being pushy. There is so much to see and super clean. Prices are decent.

Nice people at the time to sell furniture to you.Not so kind people at the time for a delivery..they don't work it out with you and they don't care..they want to do it their own way....poor poor poor service very disappointed.

Price was good quality was good sales people were right on it. Good place to buy furniture.

This is my second time buying from afw and my sectional and rug was really great. Want to say thank you to David Manriquez for his patience and professionalism in helping me decide the right fit.

Looked around, really nice furnitures

Awesome

Me encantó su personal excelente

Affordable furnishings.

Great Furniture great prices

great service

Te weinig personeel. Geen vragen kunnen stellen. Nul aandacht voor de klant

Compre unos muebles en esta tienda el 10/29/2022. Cuando llamas a Atencion al Cliente te dicen que son una tienda satelital que no pueden hacer transferencias, mi pedido llego incompleto, pesimo servicio de atencion al cliente. El Manager Steven y el vendedor David Manriquez son personas irresponsables. Esta tienda es DESLEAL, no compren nada alli, son unos abusadores.

Hi beautiful store and prices are so good I wanted to order everything in the store and from the time you walk in you are greeted , then customer service greets you. I asked for a top salesman and we got Jaron very nice , professional and patient. I also wanted to acknowledge Lashonda from customer service thanked us again as we finished our purchase. I want to say Kuddos to the store owner for hiring quality staff. Thanks everyone

Walked in today with the intention of buying a new mattress and bed frame. Walked the whole floor and not one sales associate asked if I needed help and the store was empty so it’s not as if they were busy. Will be taking my business to Conns or a different furniture place

There’s definitely a nice variety of furniture. We purchased the Arroyo Caramel suede love seat. We liked it because the couch has the appearance of leather, but it’s actual soft suede.

Nobody on the floor to help. But the guys in the back are great. Just returned a mattress and they took care of me professionally and timely.

Bought an office chair, and they have some of the coolest and most affordable furniture available, and lots of shelves, chairs, and tables! They were very helpful too!

My experience with AFW/ChrisTown was awesome! The prices are very competitive, the furniture is 👍 quality and the delivery and customer service departments are outstanding. Thank you so much Patrick, Jaron, Mitchell and Tristen!

Cool fun! Checking out furniture

Everytime I want to skip a song on pandora, your ad comes up. I've literally listened to it over 100 times and each time I'm more and more UNINTERESTED in your FURNITURE WAREHOUSE. DUDE. STOP. ANNOYING!!!!!!!!

I love love love American Furniture Warehouse. However, I visited the new Christown Mall location on a Thursday afternoon getting ideas for an entire house of furniture for my Airbnb. The store seemed understaffed and the employees that were there seem to be hiding from customers, sitting in nooks and crannies and avoiding work. I asked for help from one young lady who helped me out for a few minutes and then took off. She didn't even ask me what I was shopping for or what my needs were. After an hour of searching on my own I left without purchasing a single item. Skip this location and head out to Gilbert or Glendale where you'll find expert help.

I can't wait to spend money here loved it

WORST EXPERIENCE EVER! I ordered an Ashley Sofa from them by the end of July. It was a special order, and they told me it should arrive within a month. This way is a lie. I called by mid-August to ask for updates; they had nothing and told me to wait till the end of the month and that it might be delivered by the first week of September. I called on September 1st, and they are still waiting for updates. I visit the store myself and ask politely to have them take a look at the order and do something about it. They told me they would call me a few days after checking what was happening. I got a call the week after telling me they received the sofa and were willing to deliver it the next day. I asked them if they could provide it the following weekend, and they said they would. I have the delivery scheduled today (Saturday). I received a call 40 minutes before the scheduled time, letting me know they should arrive between 9 and 10 a.m. I waited, and no one arrived by 10 a.m. I called the number that called this morning only to be told that my delivery was canceled because they found out that the sofa was damaged in transit to their warehouse. That same warehouse where they allegedly received it last week. It has been a week, and they did not inspect the item, or at least that's what they want me to believe. Now, I am asked to wait 4 to 8 weeks again for them to ask the manufacturer to make a new one; there is nothing they can do about it. They need help to expedite the process. Add to that the customer service behavior. First, they don't notify me about the cancelation, have me wake up early on weekends, and only tell me when I call. They act like this was not their fault and that this is on the manufacturer. YOU HAD IT FOR ONE WEEK IN THE WAREHOUSE, AND NO ONE BOTHERED TO MAKE SURE THE ITEM WAS IN GOOD SHAPE?! I politely and calmly asked to be transferred to a manager, and they hung up the call.

I can’t say enough amazing things about AFW at Christown and our sales person Aaron. He was incredibly patient and knowledgeable. I went in for one piece of furniture and ended up with a lot more, but there was never any pressure from him. He laid back, was helpful when I had questions and had amazing follow up as I awaited my delivery. Thank you so much!

Terribly unorganized, attempted to buy an accent table. Purchased it, walk to customer pick up and told that’s not where I need to go. I need to go to express check out. Even though I’ve already checked out. Go to express check out and they check me in to pick up. Go around to the pick up area and the door is closed. I am then told I need to wait another 15 minutes. No one else is in the area, not sure who I needed to wait for.

A place to go and look at furniture .it had every thing that you would want!

Clean and organized. Prices are fair. Quality is average. Not too crowded.

Great service beautiful all leather reclining sofa.

So much to choose from. My sister will be back for more furniture.

At American furniture I bought a couch and dinette set very friendly customer service and everything was delivered with great care.

Love this place it clean, new and smells like new furniture

Found perfect furniture for our needs. Sales person Julia extremely helpful. Took care of us from sales to payment.

I miss Costco, but American Furniture Warehouse is very nice. We bought a love seat. Our sales associate, Patrick, was great, very friendly. Delivery dates got messed up as it wasn't in stock like the computer was showing, but it was only a couple of days. We're very happy with our purchase.

Nice selection. Good prices. No sales pressure. Delivery was on time. Gentlemen were very good delivering my love seat. Courtious as well.

This place is neat and everything is reasonably priced. I appreciated the open layout--unlike the cluster-maze that is Ikea--it was easy to navigate find what you're looking for.

Needed some new furniture for my new condo and I've had great experiences with AFW in the past so I didn't hesitate. I had pretty much already picked out what I wanted to see online so my associate Jennessa made it super easy. She had a tablet, I showed her what I wanted to see, she looked it up and took me straight to it. I picked out about a dozen things for my living room, kitchen and bedroom then went back to her computer paid and set up delivery. It's being delivered on 2/1/23, super excited. Thanks Jennessa.

I loved this store; it was full of deals and quality furniture. You do have to look for a salesperson, but all of them were nice. I got a leather recliner sofa and a few more things, and I'm delighted with my purchase. I ended up getting a genuine leather sofa but the faux 1s were priced and looked good

Pretty interesting store

If you want good customer service ask for Patrick. Great guy

Why would you call yourself American furniture when 95percent comes from China!!!! This is extremely misleading

Prices are awesome and so are the staff

My first time in this store. I was pleasantly surprised at the variety of affordable furniture and decor. They even sell TVs. And the delivery fees are only $79 for less than $1K of purchase. Best part was that the salespeople were never hovering or pushy.

I'm not sure if we all went to the same one, but I went with my grandparents to get them a new sofa. There was no one there the first time we went to get help. We left came a week later to get one nice lady helped us but she didn't tell us if the sofa was ripped or had staples showing and the cushions aren't even the same. That we would have to pay the price difference even though this isn't the one we wanted. It's horrible I'm not sure how they can do business like this.

OK, it wasn’t that busy, but the assistance in finding a sofa and matching rug was amazing. My organizer/designer worked with me over the phone (photos & FaceTime) to choose the right items for my space, and the AFW representative took me all over the (huge) store looking for items to turn my townhouse into a home.

Alejandra told us that we would be able to pick up a crib that was bought for my pregnant sister. The crib was bought by my sisters mother in law, who paid over the phone for the crib since she lives in Mississippi. Alejandra specifically told my mom and sister that they could pick up the crib, so they had the mother in law buy the crib (they are going 50:50 on costs). We go to pick it up, and Alejandra’s story has changed. Now we cannot pick up the crib at all. Horrible experience. Update: in a not so surprising turn of events. Mother in law calls the store. Asks them why they would not let the person on the receipt pick up the crib. They say that she, as the person with the card that was used during the transaction, should pick it up. SHE LIVES IN MISSISSIPPI. So here we are. They refuse to deliver without charging another fee. Mother in law bought the product using an online link that salesperson Alejandra specifically pulled up during the sale with my mother and sister. Was told no problem, give us a name and I can put it in the system so that the person can pick up the items. At this point, a report to the BBB is warranted. You sold a product that you didn’t intend to allow to be taken from the facility. Update #2: my dad had to go pick up the crib and dresser for attempt #2. He had a conversation with Lashona, who was helpful, understanding, and apologetic, and got everything worked out. Looks like American furniture has at least one competent employee. If you buy from here, please ask for Lashona. Thank you Lashona, I updated my review from 1 star to 2.

There is a good selection, prices are okay, the best part is that no one shadows you as you shop, but there are staff available if you need them. I'd like to see more quality furniture, though.

DO NOT PURCHASE FROM HERE OR ANY AFW ONCE THYW GET YOUR MONEY NO CUSTOMER SERVICE American furniture Warehouse does not care about people spent over $8,000 +getting furniture for a new home also furniture for relative they did not deliver the hardware relative went up to the store to pick up the hardware manager never responded Aaron Oakley poc for store purchase escalated to manger Jeremy Dennis was supposed to call by Friday and it's Monday and received no call there phone numbers don't work make sure to call the Google voice number PLEASE DO NOT PURCHASE FROM THEM SAVE YOUR SELF FROM CONDESCENDING

We were not aware beds had massagers. Our salesperson did not share the benefits of upgrades. I would not have known about it had I not gotten an upgraded bed by mistake. The delivery guy said enjoy the free upgrade and don’t tell anyone. I still said something because I felt it was wrong. I don’t feel it’s fair that I had to pay the difference either. The did not say anything until they were done. I should not have been required to pay as it was their fault for delivering it. My husband’s mattress is defective. Our delivery for the exchange is running late. No communication on that. I had to call customer service. This company is a joke. I do not recommend this business.

Good place for furniture. When you are on a buget

What I like the most is that the sales personnel is not pushy

We have bought some stuff over the years from AFW for office furniture. The staff is always plentiful, helpful, and curtious. The prices are usually pretty good but it's not top of the line furniture. I will certainly be back.

The people here are very helpful. Thank you Patty for your time and knowledge. J

Eye Candy in the Customer Pick Up 😏

Nice and open

Just walking around today to check out deals. This place is amazing. Really great deals & lots of mark downs. I will be back to buy very soon. It's Thursday about 10:30 am.

I was very pleased with out sales person Patrick. He vas very friendly, efficient, and detailed about each item we looked at. He really went out of his way to help us and made us feel welcome.

Thank you AFW. My saleswoman was perfect. Helped my family choose our first amazing Seabreeze mattress. We are excited to sleep now. Had to boss this box up to my 2nd floor. !

Nice store, but no associates asked if I needed assistance or if I was doing ok. I'd rather drive to the Glendale location.

Poor service if you don't LOOK like you have money to spend!!😠

Large selection. Good prices.

I wanted to pay with my husband's debit card and they did not want to sell me the item because the card was not in my name and the super rude cashier. :(

Beautiful clean, organized 👌

I went to the one inside Spectrum Mall, hugh selection of all items. Very professional Customer Service.

Wow! Great customer service especially from awesome Patrick! Was willing to go the extra mile for us, and accommodate all of our needs.

American Furniture Warehouse is huge. There are so many lovely choices of furniture and accessories. The salespeople are present if you need them, but they are not intrusive. It was a great shopping experience.

Great finds here! Just didn't find the chair that I wanted 😊

Beautiful, clean store and in my opinion it has some great prices. Be smart and shop around however. Have fun doing it!