Very frustrating experience and we won’t have the rest of our couch for another MONTH. This is the exact opposite of what we were told when purchasing. We came in to look for a couch that was in stock to be delivered to our new place. The person we worked with told us that there were two pieces of the sectional we purchased in stock (this was back in April) and the rest was coming in a shipment to be delivered May 10th. We got back on May 15th and asked if it could be delivered all together May 16th. The guy we worked with told us that yes, it would be in stock and all delivered at once. Imagine our surprise when we got our delivery and only half of the couch came. When we called to ask where it was, they said it was back ordered for middle of JUNE. That’s completely opposite of what we were told and had we known, we would have went somewhere else. It’s become a huge hassle if we wanted to return it and get something else so we will most likely keep it. We were basically told that we can either return it or wait and got a ‘sorry’. When we started to read reviews, we were surprised to see the same couch, on someone else’s review, posted after we came in and purchased. We’re pretty sure someone at AFW messed up and gave another person our couch as it was NOT backordered when we ordered it. The lack of accountability for misinformation is astonishing. MAKE SURE that your items are IN STOCK by asking multiple workers before you finance or make a purchase at AFW. The couch is beautiful but it’s a huge bummer to have been lied to. The guy we worked with seemed distracted and in a rush but we didn’t think we would be outright lied to. You would think that when buying a sectional, mattress and box springs, the people helping you would give you factual information.

Was looking for a mattress and thinking about a sleep number bed, but after a friend suggested going to AFW after they were pleased with a mattress they purchased there, we decided to take a look there. Found the perfect mattress, comfortable while offering good support. The sales rep, Michael Salpas was very helpful and patient with us as we tried several mattresses. He helped us pick the right mattress for what we needed. The delivery guys were quick and on time. We are very happy with our purchase and saved quite a bit of money.

Always happy with our furniture and the service!

Have been waiting for a bed frame and mattress for almost 2 months and have had to call multiple times to check on updates. Finally received a delivery date only for them to put the wrong delivery address. I call to have to have it fixed and they transfer me to multiple people only to be told “I’ll call you back in 5 mins” seriously disappointed with the service when we buy from this location all the time and have never had this issue before. I guess it’s time to go to another location

Bang for your buck

Excellent service and on time.

Lots of option based on your budget and fair delivery charges

Great prices and always a positive experience!

As always, there were people willing to help, but not being obtrusive. Love the quality of the furniture for the price. Getting it loaded, again as always, was easy.

Doesn’t get any better! Excellent customer service and excellent product quality!

We have used AFW for over 20 yrs, and typically have a great experience. However, our latest purchase to furnish our new condo was anything but great. The system went down and our large order was lost, along with thousands of others. I had to call repeatedly to finally reach a manager to help them rebuild my order. Multiple items were significantly delayed (like 5 months delayed!) and one arrived damaged/non-working, and had to be replaced. The ONLY saving grace this time was our sales rep, JOHN (at the 8820 American Way store in Englewood). He was FABULOUS the whole time, even advocating for us at the manager level. He communicated with me regularly over 5 months and kept me updated on our order, answering any questions or finding the answer asap. We finally got all of our items, thanks to the persistence of John in making sure our order was fulfilled.

Great furniture, great price, great service! Couldn’t ask for anything else?

We got all of our furniture here. Affordable, quality, easy delivery, minimal assembly. Exactly what we need and a great selection and fantastic showroom.

Love AFW. The guys did a GREAT job. Furniture is gorgeous.

Very good customer service thank you

Excellent delivery and installation of our couch. Prompt and very professional.

Great product and great customer service

They have a great selection at great prices and everybody we dealt with was courteous, professional, and had great customer service. I can’t say anything negative about our experience.

Very friendly kind and quick service!

Love love the new couch !From the salesman to delivery everything was amazing!!

Outstanding customer service when having to deal with a return!

On time , did a great job

When you enter the store you either get an associate approaching you every 5 min or none at all depending on the day. You can't beat the delivery fee as they deliver in house to whatever room you would like. I am disappointed in the actual product. All of my legs are scratched and crooked. I have submitted my feedback so we shall see what happens.

Great service! Great prices!

The delivery men were very good. We are really pleased.

Our service man that repaired my recliner was very courteous did a great job I was on time.

Guys were respectful and delivered excellent service!

They have pretty high quality furniture for super good prices and all the staff is super helpful

I recently had the pleasure of purchasing furniture from AFW, and I must say that my experience exceeded all expectations. From the moment I walked into the store, I was greeted by friendly and knowledgeable staff who were eager to assist me in finding the perfect pieces for my home. The selection of furniture at AFW is truly impressive. They have a wide range of styles, colors, and designs to choose from, making it easy to find something that matches my personal taste and complements my existing decor. Whether I was looking for a comfortable sofa or a stylish dining table, AFW had it all. Not only was the selection amazing, but the quality of the furniture was outstanding. Each piece I purchased was well-crafted and built to last. It's clear that AFW takes pride in offering furniture that is not only aesthetically pleasing but also durable and functional. One of the standout aspects of my experience with AFW was the delivery service. The delivery team was professional, efficient, and handled my furniture with the utmost care. They arrived at the scheduled time and quickly placed my furniture in the exact location I desired. They even ensured that everything was in perfect condition before they left. I was impressed by their attention to detail and their commitment to providing excellent customer service. Overall, I couldn't be happier with my experience at AFW. The selection, quality, and delivery service all surpassed my expectations. I highly recommend AFW to anyone in need of furniture, and I will definitely be returning for any future furniture needs.

The quality of the products and delivery services is excellent.

Best value BY FAR- great quality and outstanding customer service!

Everyone I delt with was great, truly helpful. Delivery guys were early. I appreciate that. However the 3 legs on the furniture are chipped and one is quite large. I didn't catch it till approximately 5 minutes after they drove away.

Fast and easy

I could spend the entire day here. Just completely love this store. I was super good today though, only bought an amazing recliner that I've now had for a few weeks and absolutely love. If you are looking for a swivel rocker, recliner with the handle vs push back or remote/push button controls (old school vs more moving parts to break) been there done that, this chair provides excellent support and is firm in all the right places. You won't mush down into this chair. It comes in 2 great leather colors shown in the pictures. When reclined, I could relax for a very long time. Item 2 was a lovely throw pillow that was so me. Their pillow selection is amazing and so very reasonably priced. Why go anywhere else?! No pictures of the pillow, a girl's got to have some secrets...

From shopping - without pressure sales or someone following you around - to selection and asking questions - to delivery...AFW is simply amazing!!!

As soon as walked into the store I was helped right away with friendly service. The delivery was on the time it was giving to me and they were fast and know what they are doing in setting the furniture!!!

Friendly staff in store and delivery was top notch!

Perfect place

Great experience with AFW today. Product arrived in great condition as expected. The delivery crew was extremely professional, friendly, and very efficient.

On time, replaced new with what I had just bought with different furniture. No questions asked, in and out very courteous, and ask if they can do anything more before they leave.

I absolutely loved my salesman. What a great guy. The two men that delivered my couch were absolutely amazing as well. They protected my home and put felt pads under the couch. Top notch employees. You should be proud!

Love this furniture store. Deeyan our sales person was fantastic in helping us make a decision. Delivery guys are always great.

Dianna the sales rep spent 3 hours with my family and me, and she was so helpful. Jose and Cole delivered our furniture well within our delivery window. They were professional, quick, and took great care with the furniture. Thank you for an amazing experience!

It's such a beautiful couch! Thank AFW!

Fair prices and good quality furniture.

They were early, called ahead of time and was familiar with my apartment complex. My sleeper coach is exactly what we picked out. They brought it in with no issues. Set it up and let me know that if we had a rug in front of it it wouldnt pull out as easily. And that we may want to look into leg covers for the floor so it doesn't scratch the floor. Customer service is a 10 on my scale. Thank you for all you guys do. 😁