Great selection, good prices and helpful staff.

We recently bought 4 pieces of furniture from AFW in Conroe and spent over $3000 dollars with them. Unfortunately when we picked up our furniture for our new house they loaded the wrong boxes for our son's bunk bed. We did not realize until it was halfway put together and it was 4pm on Saturday. I immediately called the customer service number online and was told I couldn't get it fixed for 2 days, I said that was not acceptable and asked for them to speak to a manager and find out how to resolve it by morning. They offered to redeliver the correct bed the next morning so I said ok. The next morning they delivered it to the wrong place...my mom's house. I was never asked for the delivery address. A "customer service manager" named Laura then called my mom and accused us of lying and said that I falsifyed information and gave my mom's name and address. Rather than trying to resolve the issue she just argued with us and said it was going to be impossible to get us the correct bed that day (this is at 9am Sunday). Laura said that we should have never been allowed to pick up furniture purchased with my mother's card without her there and we should have had to send pictures verifying the pieces we had before anything was done with delivery....all of these things were done by their company and had nothing to do with us. The only thing she offered to "fix the problem" was delivery now on Monday morning and I'd have to call out of work to sit and wait for it all morning, or a refund and return the bed we got. Neither of which were an actual solution or help. Laura refused to transfer us to anyone else. Rather than providing any sort of customer service, she only made the situation worse and escalated the problem by having a huge attitude with us and refusing the help. I hung up the phone with her and called the Conroe store the minute they opened Sunday morning and explained how customer service had been no help and all I needed was to get the correct bed, so we had to load the wrong parts and go again to pick up the correct bed. It took us 2 days to get the bed and with no help from customer service, we had to do it all ourselves and solve the entire problem on our own and it was not even our fault in the least. I have never received such poor service and I can not believe this lady is in a managment position. I love my furniture but I will never buy from this company again, soley because of Laura and how awful she was to deal with. If anyone ever calls customer support and gets Laura on the phone, you might as well hang up and try again because I can assure you, she will not help you.

Great experience from shopping to delivery.

Cheap furniture at cheap prices. But you get what you paid for. Bought an entertainment center. Wouldn’t let us unwrap at pickup. Got home, huge splinter that was just painted over. Cx service said that we should have looked it over. And offered 50$ back on a HUGE blemish. Should have stuck to Star or Gallery furniture. Lesson learned.

Reading all the reviews I can honestly say I've never heard more lame excuses from the owner/management replies. Buyers beware. If you want cheap junk shop here. If you want quality and reasonable delivery times go elsewhere. This place is a joke.

My wife and I have bought all of our furniture and one TV from here with no issues. Their delivery personal was very rude from the start. He slammed our furniture during the delivery and assembly process. He slammed our door and damaged it. When we notified him he didn’t care he told us to call customer service.

Nice office chair selection and prices

Great selection and pricing however, be sure if you look on line for an item you call and ask if it is in stock. The online will say you are shopping at a specific store and in stock on an item then when you get in the store it is not in stock at that store but another one and will take two weeks to get. Very deceiving advertising and reminds me of a car dealership. I will continue to shop there but just be aware not to shop on line expecting an item to be in stock without calling first.

These guys are great. Excellent customer service, especially when there's a problem. They take very good care of you after the sale.

They never have anything available.

I stumbled on this place because a mover suggested I look at furniture here and I'm glad I did. Staff is super friendly and knowledgeable I bought a couch two side tables and some chairs everything worked out well there's $79 shipping which is great and they set up your furniture and assemble it. Can't ask more for that. As far as the variety that's entailed it has almost everything that I was looking for and then some variations of leather couches different leather couches The options are kind of endless I highly recommend this to other people

Buenos muebles me compre una silla de masajes y unas mesitas de entrada y están hermosas.

I purchased a kitchen table for $2,000 from American Furniture less than six months ago, and I'm already experiencing issues with the finish peeling off. Despite minimal use in a household of just two adults, American Furniture's response to my concerns—via both phone and email—was to classify this deterioration as normal wear and tear. This is particularly disappointing given that the durability of their products, backed by a warranty, was a major selling point emphasized by their sales team. Unfortunately, it seems American Furniture is unwilling to honor this warranty. Beware that American furniture will not honor their warranty of their products.

As a former employee this store and service has been outstanding

They have a WONDERFUL selection to choose from, and truly wonderful salespeople who want to sell you what YOU want, not what they think you want. Their prices are absolutely incredible. I am giving 3 stars because after you buy from the salesman at the computer in the furniture warehouse, their customer service department, pick up in store, and delivery is not so great... They aren't rude, just seem to be disorganized. My neighbor also purchased her furniture from this exact location, and their delivery team damaged her front door and entry way so bad it took her two months to repair the damage. She called the store immediately and took pictures to show them the damage, and they essentially told her, "Oops, sorry," and provided no option to remedy the situation despite her buying thousands of dollars from them (she furnished her entire house from their store).

One of those companies that hire slaves for under $28 hr to show up, and help me think it’s a nice company to buy nice things. Don’t support this company or others that that promote thought manufacturing and economic coercion to our youths. Time to speak up for these kids. Embarrassing that we have to show up and feel like tipping everyone for being there with a smile. Great job entry level, hang in there, you all deserve raises.

This was my first time in the store. The variety was great and prices reasonable. The sales rep was friendly and knowledgeable. Delivery was quick, on time, and a great experience as well. I’ll be back when I need more furniture.

Excellent customer service and value from showroom floor to home delivery.

Shopping at AFW was absolutely the best shopping furniture experience ever and I've bought lots of furniture in my lifetime. Tre the sales person was so knowledgeable, nice, patience, and professional. She was so sweet and patient with my son helping him find the perfect mattress for him . Tre was the best! Will definitely come back there to shop!

Great Beautiful Furniture

Fantastic customer service. No pressure just lots of good information. Our adjustable bed is great and we got a great price. They have lots to choose from no matter what your budget it. I will shop here again. Word of advice...NEVER buy from Ashley Furniture.

Purchased a great rug at a great price. Saw four other pieces of furniture we're coming back to purchase.

Incredible experience from start to finish. Everyone in the store was willing to help or give us time to shop. I had a huge out of state order for completely furnishing 2 condos. Delivery had the best communication I have experienced. 2 drivers both polite, clean, no smoking, no loud music, extremely helpful and kind. I doubt I will ever shop anywhere else again.

Good prices and variety. Very helpful associates.

Friendly staff some good prices

They have everything you could want!!

Erin our salesperson was Amazing and so very helpful and we aren’t done shopping yet for our new home and will use Erin and American Furniture Warehouse again!! Love everything we got and delivery went perfect!!

Excellent service from purchase to delivery.

The sales rep lied about being available and disappeared. The staff wasn’t able or willing to help, after filling half a house from here they chose to lie about one coffee table. I won’t shop here or recommend anyone to shop here. Hopefully they learn what customer service and honest sales practices are.

Belinda in sales was AMAZING so sweet and very personable! I ordered my couch on Tuesday and I got here on Thursday. Delivery was awesome! They were in and out in 10 minutes, set it up exactly how I wanted it, cleaned up, and left ALL WITHIN THAT TEN MINUTE WINDOW! It was awesome!! Thanks to the whole team!

I highly recommend salesman Frankie Acevedo! He is amazing. Very knowledgeable. He listens and make wonderful recommendations! I can’t say enough about him!

Love this place. Wholesale pricing.

Pricing is good, quality on most furniture is good. Would've been a better rating if my salesman Andrew actually cared about clients. He set up the wrong delivery date and when we realized, we called him, he replied with "I don't deal with that, contact shipping department. Hope you enjoy your furniture" Not the response you'd want to hear.

Love the furniture. Delivery team was fast, friendly and professional. Love the furniture! Got a kitchen table set and pull out couch.

The price are unbelievable

This place has the worst customer service and sells faulty products!

Great furniture and the service was great@

Sales people are not pushy, but they're around if you need them. Prices are great.

Just purchased a couch and love seat combo. Power recline. Was delivered yesterday. And now the love seat is broke. Maybe was sat on twice. Extremely disappointed with the product. After what I doesn’t you would have thought it would be of quality. And there is no way to get a hold of anyone at this time.

Este lugar me encanta primero por qué tiene variedad de precios, desde altos hasta bajos además los muebles son de excelente calidad, y tienen mucha variedad desde colchones camas de todo para tu hogar, enserio me encanta encanta este lugar

Thanks Franky for all of your help in locating the perfect desk for my associate! Great talking to you!

Cheap furniture but not all that low in price

Over all furniture options,styles and prices are good. Haven't received my furniture yet and already having issues with them. We got an email today 2/20/24 @ 12:07 pm w delivery date and time, which the time frame didnt work for us and my husband called and was on the automatic answering machine for a while with out a representative to answer. He called the main store at 1216, to which he was told we need to call 48 hrs prior to delivery for changes. Purchased was made on sunday 2/18/24 and we were told we were going to be contacted to schedule time frame. So if we are not home to receive furniture we'll be charged $40. How can we call 48 hrs in advance when purchase was made about 48 hrs ago?

Sales are informative but NOT Pushy. Delivery went smooth. I Definitely recommend them! Will be a returning customer!

Easy to buy and delivery was quick

This place is huge. Went there to find a extra-wide recliner. They had a Ashley brand for half Ashley's price. Purchased same for delivery on Thursday.

I will never buy anything else from AFW! Nice prices furniture seems nice until you get it...bought several prices and pretty much all of it had some sort of defects! I've dealt with them for two months with them coming to my house at least 13 times or more. I paid too much money to accept subpar furniture! I bought a dining room table and chairs with bar stools to match...the chairs and stools were wobbly and i had to get them replaced...the replacements were wobbly as well! Finally got that out the way! Next, I bought a Italian leather sectinoal sofa and a sectional patio set. The patio chair had a broken leg...got that replaced! My sectional took at least seven deliveries to get a perfect undamaged set. I know you must be saying why not just get your money back!? Well, I wanted this sofa and they needed to get it right! So they finally did! On top of that, no one called except for the salesman that purchoit from...they could have at least called and apologized. Especially when its your time they're wasting sitting around for three to four hours waiting for damaged products that are damaged or labeled incorrectly! Forgot to mention that they sent an item that wasn't even a part of my sectional...so guess what I had to wait again...you'd think they'd make up for their mistake! Nope!! I had to wait and tie up another weekend for their mistake! I gave them two stars for the prices and big selection of items at one store!

We shopped the beautiful Blue Tufted , bamboo feather seat and beige barrel Accent chairs in store and all items were ready within minutes for pick up. This store is Huge, staff is attentive and has tons of options.

Great prices, good delivery experience. Highly recommend!

Best in Texas

The desk I bought didn't have directions and the chair I bought was uncomfortable compared to the one sat on.

Beautiful Furniture, Great delivery service. Friendly, Professional Delivery team.

We had a great salesman Frankie! Great Furniture

The first install, not all motors had power in the sofa. The tech came laterand rewired all six motors, and now it works. Thank you!

Moved into the area and needed to furnish my whole house. I came a couple different times to see items in person and every time the staff was available and friendly. Sales team was not pushy at all which I absolutely loved! The front desk reps were extremely helpful as well when I had finance questions. On our first delivery the staff was great but we did have one defective item which the company set up another pick up time to replace the defective item. Very smooth process. On two deliveries the drivers were 1 hr -30 mins before the time window which I didn't really mind but wish the tracker would stay up to time with the drivers. I did try to place another order over the phone since I already had the credit with wells fargo, the rep was friendly and we were able to put the order together in under 5 mins since I knew exactly what I wanted but they did need me to come back into the physical store to sign off on the order. I understand for security but not quite sure if online orders have to do the same thing and if that's the case then why have the over the phone and online order options? Overall the in store experience is great and the prices really are the same as Amazon and Wayfair! I recommend this store to everyone moving into my new neighborhood.

I will never do business with this place again. We had our couches almost 3 months and the mechanic thing on the recliner broke. It’s under warranty so they send a tech. 1st email says it will be 4-6 months to get the part in. I pay my couches off then the next email I receive is that my couches are no longer in stock and that I would have to replace them due to them not being able to get the part needed to fix them. GREAT…. So we pick a new set of couches that were a little over $300 less than the couch we went with. They informed me they would refund the difference. It’s been 3 weeks. I called today 3 different times. Not one single person has the same answer and the last person told me he doesn’t know what to tell me that I’m not getting a refund. Cool. Now come get the couches give me my full amount back and I’ll take my business elsewhere.

I looove this place! We have bought quite a bit of items from here. Helpful staff. Great quality and prices. I wish I had a mansion because I would love to fill it with furniture from here.

I have made a number of purchases here. On this last purchase, I bought a swivel chair with ottoman. We could not adjust the height of the chair and after several interactions with the store was advised that there was no way to adjust the height. I wrote a review on their website with 2 stars on the item saying it was comfortable but warning prospective buyers about the issue. AFW would not post the review. I now understand why reviews for items are all 5 stars, because it appears they do not post reviews with any possible negativity on their products.

I am very grateful to Andrew for his excellent customer service. Great store and great employee. Thanks again.

Very knowledgeable and kind sales people that are always going the extra mile to help customers. Selection of furniture is organized well and doesn’t make you dizzy looking at their selection. Nicely priced!

Great experience with the delivery crew, showed up on time and furniture was in great conditions placed where I asked.

Love the variety of exquisite furniture in this beautiful store. Wife was looking for a table and she found it. Also found 2 beautiful high chairs Not to expensive. Will be back next time for Father's Day for sure. Also employees were very respectful and let you browse the store. Thank you American Furniture.

Let me just say love the no pressure sales. But people be aware you get what you pay for!! Bought 2 pieces of furniture & both had gaps in them missing screws & we're offset in certain areas. Will never buy any of there furniture again. Should have just stuck to Ashleys.

Great customer service from the young lady who answered the phone today at 2:50pm. Made me feel very good about receiving the item that I didn’t get yet soon. Thanks.

I purchased a king size bedroom set last week 01/04/2024 got delivered on last Sunday. but the delivery drivers was very rude they damaged my wall up the stairs and all of the furnitures was scratched, they was upset because the pices of furnitures are very salid, so they decided to pull the dresser on my carpet floor, I had to bring it to their attention that they damaging the carpet, when they turned the dresser over it was scratched on both side I refused to take it. I spoke with customers service they same time they was delivering.keep in mine also paid to disposed my mattress they refused to take it , said it was ripped in the back and his manager said not to take it. I have a bad experience with the warehouse furniture company, known it almos set and I haven’t able to sleep in it there’s a strong chemical smell and I try keeping my windows open for 3 day With the cold weather her in Houston and I haven’t had any luck getting that smell out. So I call customer service and explain to them, and let them know that I have suffered from Asthma and bad allergies it took them 3 or more days to get back with to tell me that they will take the entire bedroom set back but I will have to pay 15% back of my total cost. Keep in mind in turning it because of my help issues and I been through a lot with them, one of the customers service man was arguing with me back and forth. Didn’t want to hear what I had to say. They only person that been very helpful and supportive is the sales person by the name Of Franky Acevedo from Houston Texas , and customer service female in the damaged claim department in Colorado. PS: I pay Cash, no credit no payment plan. VIRGILIA CORINEALDI

Let me know if y’all find my keys. 📞 asap!!

They have a HUGE selection, the service is great, and the furniture is top notch. Just go for fun and walk around, you will get ideas for updating your living spaces.

One of the best places to buy furniture in Conroe.

Staff is helpful and patient. You get all the space to shop the massive inventory, without the bother of a salesman hovering. I love that I could find help fast and ask questions without feeling like I was a bother either. The cafe's ready to tide over fussy littles with a snack if you plan to take your time shopping. Furniture is decent quality for price. Purchasing is quick and simple, nothing hidden. Furniture pick up was a bit of a wait, but very organized and easy with a text message system. We used our own truck, but they do have trucks to rent. Would highly recommend.

Daniel you are a Rockstar! My Wife and I are newly weds and we came into American Furniture Warehouse ready to pretty much completely furnish our new apartment. We were walking around for a while, just browsing without much help from anyone and Daniel came out of nowhere with the best attitude and candor ready to help. Daniel helped us the entire time, pretty much waiting on us and was able to navigate us around the store exactly to where we were wanting to go. The process for buying furniture was made so easy with Daniel, that it was as easy as walking around and just saying what we wanted. The experience was so seamless and fun that this is now our go to furniture store. I highly recommend getting your furniture here, great location, great employees, and great deals. Furnished my entire apartment for less than $2000. If you come definitely ask for Daniel, you will be missing out if you don't!

Great prices and many selections especially for living rooms and bedrooms. I got carpet from the store with very good price

Great selections and the lowest prices that I could find. We bought a large leather sectional that we will enjoy for years to come. The delivery was 2 days from purchase for $160. The guys set up and demonstrated the product to ensure it was operating properly. Great experience in the end. I had to ask someone for help. I guess I looked like I didn’t have money. Usually I would have walked out but these prices were competitive. Too expensive like all furniture stores but they had the lowest prices.

Sooo many choices !!!

Buyer be ware. The sales people don’t provide full disclosure and customer service team flat out lies.

Amazing prices. Not pushy salesman. And their warehouse delivery people ARE THE BEST! They went above and beyond to get me a chair that didn't wabble!!! So careful with the furniture. And just over all super nice people

Huge, many nice furniture to choose from, staff is very nice and helpful.