Close

PLANNER

You have no items in your shopping cart.
Search
Filters

AFW Delivery & Returns

American Furniture Warehouse is one of America's largest furniture stores, with fourteen locations in Colorado and Arizona. We deliver almost anywhere in the US. Please click on your area on the delivery zone map above to obtain your area's delivery information.
 
 
 

Track Your Delivery Team

You can view your delivery window after 1:30 p.m. the day before your purchase is scheduled to be delivered. Enter your phone number or invoice number into the box below. 

LOCAL DELIVERY

We deliver furniture from 7:00 a.m. to 7:00 p.m. seven days a week, completing over 1,200 deliveries daily. Even with a considerable number of well-trained delivery drivers, one of the largest delivery fleets available and an advanced computerized routing system, requesting a specific delivery window is not feasible.

We deliver to the Denver, CO and Phoenix, AZ metro areas seven days a week.  Outlying area delivery schedules vary slightly.  When you schedule your delivery, you choose the day you would like to receive your delivery and we will assign you a delivery time window.   Your delivery time window is based on the most economical, environmentally conscious route to your home and the other deliveries in your immediate area.   For an additional fee of $99.00 (added to the original delivery fee) you can also choose an exact delivery time. If you are located outside of the Denver, CO and Phoenix, AZ metro areas, your furniture will be delivered to you based on when our delivery trucks are in your area.  For available delivery days to your area please enter your zip code below. 

Delivery Time Frames:

You will be assigned a 2½-hour window, a 4-hour window or an all-day window depending on where you live. Local metro areas n and  around Denver and Phoenix will receive a 2½-hour window, extended local areas will receive a 4-hour delivery window, and states outside of CO or AZ where we offer “local” delivery may receive an all-day delivery window.  You will be informed during scheduling whether your order falls under a 2½-hour delivery window, a 4-hour window or an all-day window. 

If you have a 2½-hour delivery window or a 4-hour delivery window, your window will be assigned to you the day before your scheduled delivery. You can obtain your delivery window by calling 303-286-9331 or 1-877-AFW-TRUCK (1-877-239-8782) or visiting the Track Your Delivery Team module after 1:30 p.m. the day before your furniture is scheduled for delivery. You may also receive an automated call, text, and/or email depending on what you opted in to when you made your purchase. 

Canceling/Updating a Local Order:

To cancel or make changes to an order already scheduled for local delivery, we must have 48 hours' notice; otherwise you will be charged a $45 cancelation fee. Please contact Customer Service by calling 303-289-3300 or 1-800-992-7997 or emailing service@afwonline.com.


 

NATIONWIDE

American Furniture Warehouse delivers to most points within the continental United States. Refer to the delivery map to find what your minimum merchandise purchase will be for your home state. If you have any questions, please contact OTRdeliveries@afwonline.com.

American Furniture Warehouse will contact you within 72 hours of the placement of your order. You will then be given a time frame during which your order is estimated to be delivered by our Nationwide Delivery Department. One week prior to the delivery of your order, you will be contacted to narrow your delivery window further to one (1) specific day for delivery. Our delivery team will begin to contact you one day before, as well as 2 hours before your delivery, to keep you informed of their estimated time of arrival.

Prior to delivery we fully and carefully inspect every item for damage or defect. Each furniture piece is blanket-wrapped and secured tightly to provide the best protection possible during the transportation process. Your furniture will arrive in a 75' tractor-trailer. If your street cannot accommodate this, please make sure to make arrangements prior to delivery. Our polite and professional delivery team will bring your furniture into your home, place it in the room of your choice, and set up your furniture. Please note that we cannot assemble ready-to-assemble (RTA) furniture, level furniture on carpets, or hook up electronics, e.g. entertainment systems, televisions, etc. 

Canceling/Updating a Nationwide Delivery Order:

To cancel or make changes to an order scheduled for extended delivery, we must have 10 days' notice; please contact Customer Service in order to do so. Customer Service can be reached by calling 303-289-3300 or 1-800-992-7997 or by emailing service@afwonline.com.

Important Delivery Information  

  • An adult 18 years of age or older must be home during the entire delivery window.
  • Please measure your home to make sure your new furniture will fit. Remember to measure any doorways, halls, staircases, etc. that furniture will have to fit through on its way to the room where it will be used.
  • Please have all walls and walkways in the path of the delivery cleared. This includes removing pictures, mirrors, nails, plants, tables, breakable objects, and existing furniture.
  • Our delivery drivers will not move existing furniture, electronics, TVs, computers, etc.
  • Please have all pets secure and out of the path of delivery for the safety of the drivers and your pets. 

 

PARCEL SHIP

We are able to ship some of our smaller products from our warehouse directly to your home via FedEx. These products will be packaged to ensure that they arrive to your home in perfect condition. Once we have printed the FedEx shipping label, you will receive an email from FedEx giving you the tracking information for your package. Products are sent to you via standard ground shipping and your package should arrive at your location in 7-10 business days within the continental United States. Please note that we do not ship items to Alaska or Hawaii. If you ordered a parcel ship product along with other pieces that would normally be delivered via our delivery trucks, the parcel ship product will be delivered to you along with the other delivery items.


Parcel Ship Cancelations

Parcel ship purchases can only be canceled within 24 hours of the order being submitted. To do so, please contact our Customer Service Department. Customer Service can be reached by calling 303-289-3300 or 1-800-992-7997 (toll free). You may also email us your cancellation request to websales@afwonline.com. Be sure to include your order number.


DIRECT SHIP

We have some products that are shipped directly from the manufacturer to your home. This allows us to offer you more variety than we can possibly display in our stores. These items are identified as direct ship pieces on the product pages themselves. We have worked with our vendors to ensure that you are getting the best quality products shipped in the most effective way possible to ensure a pleasurable online shopping experience. Products are sent to you via standard ground shipping and your package should arrive at your location in 7-10 business days within the continental United States.


Direct Ship Cancelations

Many of our direct ship partners process and ship orders the same day that they are placed. Therefore, direct ship purchases must be canceled the same day that the order is placed before 4:00 p.m. mountain time. To do so, please contact our Customer Service Department. Customer Service can be reached by calling 303-289-3300 or 1-800-992-7997 (toll free). You may also email us your cancellation request to websales@afwonline.com. Be sure to include your order number.

AFW highly recommends our professional delivery service for large, bulky, heavy items such as reclining sofas, sleepers and bedroom sets. Our professional delivery personnel specialize in safely transporting,delivering and assembling furniture in to businesses and homes across the nation. We offer the best delivery value in the industry!

Main warehouse hours for pick up are 10:00 am to 9:30 pm. Satellite store hours can vary, so please check the hours on the store locations page .

 

When you come to pick up your purchase you need:

  • The person who made the purchase (if you need someone else to pick up your purchase please contact our Customer Service Department at 303- 289-3311 or 1-800-992-7997 (toll-free) or service@afwonline.com for consideration).
  • A photo ID of the purchaser (or ID of permitted individual)
  • The credit card used to make the purchase (if applicable)

 

Once you arrive at American Furniture Warehouse you may proceed directly to Customer Pickup, where you will present your receipt (order number), photo ID and credit card to pick up your furniture!

If you choose to pick up your furniture, please be aware of the following: 

  • If you do not pick up your furniture within 7 days of your order being completely filled, your order will be voided and your credit card will be refunded all funds minus a $25.00 processing fee.

 

  • For your safety and the safety of others on the road, make sure your vehicle is appropriately sized to transport the items you choose to pick up. AFW reserves the right to refuse to load your vehicle if we determine that your purchase cannot be transported safely or may be damaged in transit. We will not tie any product on the top of your vehicle. All items must be able to be loaded safely and securely inside of your vehicle or in the bed of a truck or trailer.

 

  • Almost ALL furniture requires some assembly. Hardware isn’t always in an obvious location in the box. Before discarding packaging, make sure you have thoroughly checked for all hardware that is required for set up and assembly.

 

  • AFW has trucks for rent if your purchase will not fit in your vehicle. Trucks are available on a first come, first served basis and use is limited to the transport of merchandise between AFW and your home. A valid driver’s license, proof of insurance and a major credit card in the name of the driver are required.

 

  • You are responsible for the transportation of any item(s) that you choose to pick up at our stores or warehouses. AFW does not offer free delivery for returns or exchanges on items picked up at our stores.

 

  • AFW will not be responsible for damage to your vehicle or merchandise due to product shifting, rubbing, improperly loaded product or overloading of your vehicle.

 

  • Furniture is packaged by a variety of methods by the factory and may come boxed, wrapped in plastic, or with minimal packing materials. Most dining chairs are assembled by AFW and will not be boxed.
  • TVs will be opened and inspected prior to loading to ensure there is no damage. TVs should be transported upright in the original box.
We want you to have a pleasant buying experience! If you have any questions on the above information, please ask before we try to load your purchase. Thank you for helping us “Do it right the first time” and keeping the roads and your merchandise safe for everyone.

RETURNS

We strive to do everything right the first time and hope that you love your purchase. If you don't love your purchase, you can get in touch with Customer Service by calling 303-289-3300 or 1-800-992-7997. You can also send an email to service@afwonline.com. Please note that you will be charged a 15% restocking fee. (Why a 15% restocking fee? ) Once your product has been received and inspected we will issue a refund.

Also note that we will not pick up any items that we did not deliver; if you picked up your purchase from an AFW dock you are responsible for transporting it back to AFW. 

 

Parcel Ship Returns

If you wish to return a parcel ship item, simply contact Customer Service by calling 303-289-3300 or 1-800-992-7997 or sending an email to service@afwonline.com. You will receive a full refund, minus a 15% restocking fee. (Why a restocking fee? ) You can also return your parcel ship items to any AFW location free of charge. If your item is damaged when you receive it, you will not be charged a restocking fee.

You will be responsible for shipping charges on returned parcel ship orders. Returns must be in the original factory packaging and in unused condition. A refund will be processed once we have received and inspected your return.

 

Direct Ship Returns

If you wish to return a direct ship item, simply contact Customer Service by calling 303-289-3300 or 1-800-992-7997 or sending an email to service@afwonline.com. You will receive a full refund, minus a 15% handling fee. You can also return your direct ship items to any AFW location free of charge. If your item is damaged when you receive it, you will not be charged a restocking fee.

You will be responsible for shipping charges on returned direct ship orders. Returns must be in the original factory packaging and in unused condition. A refund will be processed once we have received and inspected your return.


EXCHANGES

If you wish to exchange an item, contact Customer Service at 303-289-3300 or 1-800-992-7997or send an email to service@afwonline.com. Please note that you will be charged a 15% restocking fee. (Why a restocking fee? ) If your item is damaged when you receive it, you will not be charged a restocking fee.

Parcel Ship Exchanges

If you wish to exchange a parcel ship item, simply contact Customer Service by calling 303-289-3300 or 1-800-992-7997 or sending an email to service@afwonline.com. Please note that you will be charged a 15% restocking fee. (Why a restocking fee?) If your item was damaged when you received it, you will not be charged a restocking fee.

You will be responsible for shipping charges when exchanging parcel ship orders. Exchanges must be in the original factory packaging and in unused condition.

Direct Ship Exchanges

If you wish to exchange a direct ship item, contact Customer Service at 303-289-3300 or 1-800-992-7997 or send an email to service@afwonline.com. Please note that you will be charged a 15% handling fee. If your item is damaged when you receive it, you will not be charged a handling fee.

You will be responsible for shipping charges when exchanging direct ship orders. Exchanges must be in the original factory packaging and in unused condition.

Why a 15% restocking fee?

Our motto is "Do it right the first time". We are able to have the lowest prices on quality furniture because we strive to do it right the first time and prevent returns and exchanges. We want you to be happy with your selection and have all of the information you need to make an educated buying decision.

Returns or exchanges significantly increase the cost of doing business. When customers want to return or exchange an item that is not defective, we are incurring additional costs as a business. Most businesses help recover these additional costs with a restocking fee. These added costs include receiving and inspecting the returned product for defects or damage, as well as the risk of taking back a product without any guarantee of future sales; once it has been returned, the product cannot be sold as new.

If a product has been delivered and is being returned there are even more costs associated with the return or exchange. It takes two delivery drivers and a truck to pick up the furniture. It is then handled multiple times by multiple employees while the return or exchange is processed.

Thank you for understanding and we look forward to helping you turn your house into a home for years to come.