American Furniture Warehouse (AFW) is committed to providing a website that is as accessible as our beautiful stores. We have made best efforts to implement the recommendations of the Web Content Accessibility Guidelines(WCAG) as published by the Web Accessibility Initiative(WAI) of the World Wide Web Consortium (W3C).

There is no single definitive test of conformance to Level AA of the WCAG but we have used a variety of methods for assessing our accessibility, not limited to but including physical tests using screen readers and keyboard only. These tests are ongoing. AFW is aware that our brand colors do not always meet conformance standards and that most of our online videos do not contain captions. If you find text on a page that you cannot read, or are having difficulty accessing the information you need, please contact us so that we may provide the text in a more readable format. Live help is available 7 days a week from 6:00 am to 10:00 pm Mountain Standard Time.

You may also visit any of our 13 locations in person or write to:

American Furniture Warehouse
8820 American Way
Englewood, CO 80112
C/O Accessibility

Some pages have partial conformance due to the use of 3rd party vendors. As such AFW does not claim full site-wide Conformance, as defined by WCAG Level AA 2.0. AFW cannot ensure conformance of crucial third-party plug-ins and widgets.

AFW has used WCAG guidelines for conformance as suggested by the Department of Justice. Though some of the conformance found in WCAG conforms with 508 Compliance, we are not 508 Compliant.

AFW chose to use WCAG for conformance because they are determined by the W3C, the consortium that makes the guidelines for the Internet, worldwide.

AFW uses automated testing as a baseline for conformance but understands W3C's position that '(t)here is as yet no tool that can perform a completely automatic assessment on the checkpoints in the guidelines, and fully automatic testing may remain difficult or impossible'

Statement prepared on June 7, 2019

LIve Chat