Wide range of furniture choices both indoor and outdoor. Friendly staff with great prices.

Quick and painless for the most part. Love ny new Beauty rest bed and frame!! Sooo comfy!

Has everybody knows it’s a big store. It’s a good place to shop around and see what they have that you need and I do mean they have just about everything.

★☆☆☆☆ (1 Star) My experience with American Furniture Warehouse started off on a positive note. I was warmly greeted with a smile by the lady at the entrance, and after walking in, I was impressed by the size of the store and the huge selection of furniture. Unfortunately, everything went downhill after I made my purchase.I purchased a bed, mattress, and box spring and chose to pick up the items myself using one of their rental trucks. I was told I would receive a text when my order was ready, but that text never came. After waiting for over an hour, I contacted the pickup department only to be told that my order had been ready. When I arrived, they had only loaded the mattress. After showing them my receipt, they realized the salesperson had made a mistake entering the order. I ended up waiting another hour before deciding to leave and come back the next day. The next day, I picked up the rest of the order. When I unloaded everything at home, I discovered that the warehouse staff had loaded the box spring on the bottom and stacked all of the heavy bed parts on top of it, breaking one of the wooden support planks.I returned to the store to report the damage. The employee at the front desk asked the manager to assist me, but she simply said, “My time is over, I’m leaving.” Another manager then told me there was nothing they could do and instructed me to call the customer service toll-free number. Instead of taking ownership and resolving the issue in the store, they passed the responsibility elsewhere. Customer service told me they would review the security footage to determine whether the damage occurred during loading. After following up, they acknowledged they would replace the damaged box spring and said someone would contact me on Monday. It has now been ten days, and I have not received a single call, email, or update. A shopping experience is measured not only by the products a company sells but also by how it handles problems when they arise. Unfortunately, American Furniture Warehouse failed at every step after the sale. A final note to Jake Jabs: You built a company with a great vision and a reputation for value. However, maintaining that reputation requires a corporate culture where every employee—from sales to warehouse staff to managers—takes ownership of the customer experience instead of treating it as “just another job.” A little accountability and customer care would have turned this experience around. Instead, it left me frustrated and disappointed.

Do not let customer service fool you when buying their Ready-To-Assemble (RTA) furniture. I purchased a cabinet under their private store label, "Cambridge Home" (Model LH216U1-B) or (LH216-CABINET) on the website. One of the main wooden slats was completely mis-drilled at the factory, making the entire unit impossible to build. When I called customer service, the phone representative tried to pass the buck by claiming they "don't have the vendor's phone number" to request a replacement part, claiming the parts come from "far away." What they don't tell you is that "Cambridge Home" is AFW's own private label, and the vendor is Guan Rui Furniture in Vietnam. AFW is the supplier, they own the brand, and they are completely responsible for the quality control. To make matters worse, I explained to the representative that I am currently recovering from major surgery and have strict medical lifting restrictions. Her solution? She told me I have to repack a 100+ pound box, lift it into my car, and haul it back to the store myself just to fix a single piece of defective wood. Not to mention that they have extras in stock that they could open and pull the part from, which they refused. When I asked if they could drop off a complete replacement to swap out the defective one, they tried to extort an $80 delivery fee out of me to fix a mistake their factory made overseas. A total lack of basic human empathy, rigid corporate scripts, and hiding behind white-label brands to deflect blame. I am fixing their factory defect myself with my own tools so I don't injury myself. Avoid their store entirely, quality assurance isn't a thing anymore and they're after a quick buck. They truly don't care about your experience and they'll put you through hurdles if something goes wrong after your purchase without any means of finding a reasonable resolution. Welcome to America everyone, shady corporate business practices at places like this is apparently the norm. UPDATE: AFW responded to this review by claiming "Cambridge" is just an "umbrella brand" for separate manufacturers, using that as a shield to explain why they don't stock replacement parts. Let’s talk about accountability and core values. AFW’s owner is a veteran who built this company's reputation on old-school principles. I know what real leadership and integrity look like. You don't hide behind corporate scripts, and you don't pass the buck to an overseas factory when you are the one who took the customer's money. AFW chose to import these pieces, chose to skip localized quality assurance checks to maximize profit margins, and chose to put them on their showroom floor. Forcing the physical and financial burden onto the customer to fix a manufacturer's defect violates every baseline standard of retail integrity. If you take the profits, you take the accountability. I don't think the owner of this company would agree with how his front-line management handles customers, but until they change their practices, stay away. My review will remain to warn others.