3/18/2024 5:20:53 PM
By Vicki Rider
The selection of furniture and their customer service is really excellent. Amazing prices for what you get!
3/18/2024 1:34:35 PM
By Bj Zuromski II
3/16/2024 5:48:19 PM
By Alec griffin
3/16/2024 4:49:52 PM
By Chris Drummond
Have purchased from the Firestone location several times and never had a bad experience.
3/16/2024 4:50:49 PM
By Brett Tooley
3/16/2024 1:30:00 PM
By Dominique Gunn
3/15/2024 5:43:21 PM
By Jazmin mendoza
Tengo ya hace tiempo que empecé a comprar en AFW y la verdad el servicio que hemos recibido es muy bueno de todo el personal desde los vendedores hasta las personas que hacen las entregas los muebles muy bonitos y a buenos precios soy cliente aproximadamente hace 7 años y los recomiendo
3/15/2024 4:56:42 PM
By Amanda Baker
I went in really knowing what I wanted and from start to finish it was a really easy process!
3/14/2024 2:46:21 PM
By Adrian Zepeda
3/14/2024 4:01:29 AM
By brookelyn Estrada
I'm thankful for AFW been coming here since I was little with my family and now I bring my family ! The prices and quality can't be beat! The service is always top notch from the showroom to delivery.
3/14/2024 3:16:12 AM
By Dee Sandell
Great furniture and quick delivery.
3/14/2024 1:23:29 AM
By Nancy Rossi
3/13/2024 10:18:49 PM
By Dean Ryan
Excellent sales, thanks Cliford. Excellent on time delivery and communication. Wonderful experience. Thank you.
3/13/2024 3:52:03 AM
By Alberto Quiroz
Good store
You can get anything, to your budget.
3/12/2024 11:38:17 PM
By Ashley LaMaster
Delivery was done ahead of schedule and they were very professional from the showroom to the delivery.
3/12/2024 7:41:59 PM
By Valerie Tams
3/12/2024 7:40:38 PM
By Bernie Alcantara
Fast delivery and the guys who delivered to my was very professional and respectful.
3/12/2024 3:33:14 PM
By Victoria Hernandez
I always enjoy coming here they always have nice sets to fix up your home
3/12/2024 1:08:59 AM
By Dick Gutru II
3/11/2024 3:37:05 AM
By Mike Jones
We received a text from the salesman that helped us that are item was in. Go the the Firestone location to pick up the item. Mind you I live in Brighton about 45 minutes away. Go the the door to pick up the item guy loads in my truck. Drive back to the house to unload and lo and behold wrong item. Call customer service manger and explained the situation and the 1-1/2 round trip and requested them to deliver. Rather rude and gave me to options, go waste another trip to exchange or pay 80 dollars and they would deliver, actually charge me for their mistake. Was told their policy was customer was supposed to check the item and since it was a will call the delivery would need to be charged. The loader didn’t ask for any verification when he loaded in my truck. I asked them about accountability and basically told me it was my fault I didn’t check before I left . You would figure it would be pulled right. Didn’t question because the box seemed to be the right size for what we were picking up. Second CSM I talked to same answer but offered a 20 dollar discount. I asked to split because I didn’t want to waste time and gas. She finally agreed and still mind you I’m paying for their mistake. She goes to proceed the request and finds out the item we ordered wan’t even actually there. We were sent a notification that it was. Well now suddenly the offer is on the table to deliver the item free because there isn’t an exchange available. I think they finally realized that there are disorganized and the fact there was actually two errors they did what should have been offered right out of the gate. I like AFW, this a bad taste for sure. Have bought there before but what a terrible experience go this location and the customer service this case was lack luster. Just hold your team members accountable. Will think twice before going back to buy anything form them.
3/10/2024 6:09:42 PM
By Vinod Chandrasekar
3/10/2024 3:16:00 PM
By Melissa McCormack
3/9/2024 11:31:21 PM
By Martina Dobson
Our sales rep was amazing!
He checked on availability and prices numerous times!
He was extremely knowledgeable, friendly and very pleasant to talk to!!
I would definitely buy here again and would hope to have the same incredible great assistance as we had with Clifford!
Kudos to him!!
Our dining room set was delivered this morning and we love this addition to our home!!
3/9/2024 8:59:46 PM
By David Edmunds
The whole experience was outstanding! Great furniture at a stellar price. Delivery and set up was top notch!
3/9/2024 9:04:50 PM
By Leanne Saks
Excellent service
3/9/2024 6:22:54 PM
By Gabriela Soto
Muy buen servicio, ellos desempacaron los sillones, los acomodaron y revisaron que estuvieran funcionando.
3/9/2024 5:04:25 AM
By Richard Crain
Have dealt with AFW for over 20 years. Most of our furniture came from AFW.
3/8/2024 6:40:52 PM
By Annette Trujillo
We always receive wonderful customer service from AFW in store or delivery. Awesome job.
3/7/2024 4:53:54 PM
By Kenzie Ryan
Timely, professional, friendly! No stress experience. Thank you!
3/6/2024 8:25:41 PM
By Mike Knudsen
3/6/2024 5:19:04 PM
By Mike Bauer
At the Firestone store great customer service and very clean. They honor everything they say and advertise. Delivery was great as well, very courteous, respectful, and set up was fast. They cleaned their trash up and left all with in 15 minutes. Highly recommend this store, we will be in to make more purchases. Sorry for the picture, I covered family photos.
3/6/2024 4:38:47 PM
By Susan Maurer
3/5/2024 4:34:34 PM
By Jalen Garcia
Very friendly and helpful staff. The furniture came in great condition!
3/5/2024 3:41:02 PM
By Shari Ward
3/4/2024 10:27:12 PM
By Tommie Mack
3/4/2024 5:37:09 PM
By Erin R
Good selection and price points. You are not hassled by sales people which I love but plenty are available if you have questions.
3/4/2024 3:14:45 PM
By James Garrison
AFW is our favorite furniture outlet. Great selection and prices
3/4/2024 2:59:59 AM
By Jeana Mac
I had a hard time placing my online order and customer service got me over to Ricardo at the Firestone AFW store and he was great and very helpful. Was able to get my order placed and delivery set up seamlessly. 10/10 recommend.
3/3/2024 9:30:36 PM
By Pam Greer
3/3/2024 4:11:47 PM
By Matt Mateo
3/2/2024 8:17:07 PM
By Daryl Miller
3/2/2024 5:19:27 PM
By Logan Simpson
The WORST customer service I have experienced. We sent our couch in for repairs and the couch came back worse then when we sent it. We sent it back to get repaired a second time and when it was delivered again, they didn't fix ANY of the issues. The "customer service manager" said she can't do anything about it even though we are under the year warranty. The couch now has multiple issues with it and the original issues weren't even fixed or made worse. It is extremely uncomfortable, there is an inch gap now where the pull out sectional is, the storage area is stuck now and the original issue of having them fix the 3in difference in the pull out part and the actual couch is still there. The "customer service manager" said there is no one else I can talk to to elevate this issue and she has not been any help, even though they made the couch WORSE then when we originally sent it. It is under the year warranty and customer service still says there is nothing they can do. Unbelievable! Everyone that delivers the couch and the inspector all said that it is clear what the issues are and yet no one in customer service is willing to help. And one of the delivery guys said he has the same couch and he doesnt have any of these issues. WORST customer service and repair shop ever!!!
3/2/2024 3:17:29 AM
By Jennifer Carleton
Loved our shopping and delivery experience at AFW in Frederick.
3/1/2024 7:20:37 PM
By Venus Atwell
I loved all the furniture I bought at American furniture in Colorado, Firestone and Fort Collins. And, I had a great help with Cliffton to chose all I needed
3/2/2024 12:00:51 AM
By Rick Caldwell
3/1/2024 6:34:37 PM
By James Lounsbury
3/1/2024 3:28:07 PM
By Natalie Perez
2/29/2024 6:31:52 PM
By Bernard
2/29/2024 3:29:00 PM
By Jessica Esquibel
Friendly, caring and quick. Will definitely order from here for all our home needs.
2/28/2024 9:33:06 PM
By Alondra Ramirez
We have bought all of our home furniture from this location, We bought 3 mattresses from the brand healthcare. My son started having very severe allergies, he had cuts all over his body. Everyone was very itchy. Come to find out the mattress we have bought are cover in fiberglass. It has been such a horrible experience, we had to throw our clothing, blankets, pillows, stuffed animals. Do not recommend to buy the memory foam mattress from the brand healthcare.
2/27/2024 8:18:04 PM
By Adam Thackeray
2/27/2024 6:34:37 PM
By Francesca Watson
2/26/2024 4:38:52 PM
By Christy Pipher
Friendly and efficient employees. We've bought our furniture from AFW for over 20 years and never been disappointed.
2/25/2024 9:42:07 PM
By Jerry Desmond
2/24/2024 8:54:19 PM
By Don Richard
They told us it would be 20-30 mins before we could pick up our furniture... Never got the text. Came back and now we must wait again. They admitted to screwing up... Ugh, not buying from here ever again.
2/24/2024 5:40:22 PM
By Anthony C
Had been looking for new furniture online for a while as I thought that's where I would get the best deal, came into the store to get ideas and found a set that was perfect and better priced than anything online, Bill was super helpful and got us taken care of, delivery was on point and now we have a great new living room set!
2/24/2024 3:26:49 PM
By Laurie
2/24/2024 2:37:22 PM
By Paul Kindred
2/23/2024 9:11:18 PM
By Kathi Gallagher
Huge selection, nice staff. Great experience from shopping through delivery, I will definitely buy from this company again!
2/23/2024 8:07:35 PM
By Russ Coward
Service follow up is excellent. Prompt, polite and efficient.
2/22/2024 4:09:01 PM
By Melissa Kovach
Matt was wonderful to work with and very helpful getting my online order to go through. The delivery crew were amazing, professional, and quick to get my delivery take care of. Would definitely order again from AFW!
2/20/2024 5:26:22 PM
By Christine Leonardo
2/20/2024 3:16:33 PM
By Julie Brenich
My Salesrep Oscar was Awesome!
I told him what I was looking for and he took me straight to the couch that I was searching for
They accommodated my delivery time with ease
The Delivery team was Amazing
They had the couch into my home
And up a stairway in less than 2 minutes
Very Impressed with them
Love the furniture - Super Comfortable
Thank AFW delivery team and Salesrep
You guys are awesome!
2/20/2024 1:48:05 PM
By Erich Becker
Just got a sectional from there. Good price and quality will last for our timeframe: the last one did.
2/19/2024 5:04:38 PM
By Robynne Ingham
2/19/2024 4:32:13 PM
By Bao Lee
2/19/2024 3:41:31 AM
By bernardo caceres
2/18/2024 1:06:08 AM
By Ali Boatner
2/17/2024 8:45:21 PM
By Mariah Lei
2/17/2024 4:43:22 PM
By Ed H
2/17/2024 4:26:37 PM
By Kody Wilson
High quality products. You definitely get what you pay for, and the delivery experience was seamless with great communication from the movers. Thank you!
2/16/2024 4:32:03 PM
By Liz Huerta
Had a great experience at the store as well as the delivery.
2/16/2024 3:34:55 PM
By Brandon Janzen
2/15/2024 4:35:41 PM
By Michelle D
Love this place! Great furniture at great prices. Erika Schall was very helpful and informative with all of our questions. She made our purchase and delivery options for our new furniture very easy. I will definitely return to Erika for all of our future purchases.
2/15/2024 12:26:27 AM
By Enrique Gurrola
Good price
2/14/2024 4:41:49 PM
By Clemencia Ortiz
2/14/2024 2:56:40 PM
By Jed Marquis
Usually quite good. This time, the sales person didn't want to be bothered and the wood color on the box was mis-labeled and we had to return it. When I returned (exchanged) it, they didn't have the correct color and the charge to get it from the other store was more than the item. Ended up driving across town to get it.
2/13/2024 9:41:07 PM
By Emily Webb
Our sales person Fonso(Alfonso) was so helpful and knowledgeable. While other salespeople were standing by, he approached us and offered to assist with a friendly smile. I needed to add a few more items after the initial purchase for delivery, and when I called, I was so lucky to have Fonso on the phone again helping me. I think he's the hardest-working person on the floor. Thank you AFW for having people like Fonso to make our shopping experience pleasant.
2/13/2024 9:32:13 PM
By Kristine Perkins
2/13/2024 6:15:15 PM
By Janet Peterson
At the store Daphne was great & vert patient. She went over all the purchase details excellently.
The delivery crew was fantastic. They were perfect, polite, and respectful. They called me a couple of times to let me know their ETA.
The warehouse person that loaded the recliner did not test to make sure it worked properly. The chair did not work due to frayed & exposed wires to the controls. Now I have to wait another two days for a new chair. Hopefully this one works and the chair itself is in great looking condition
as the first. Because of this inconvenience, customer service refunded my delivery charge.
Update 2\15\2024: The second chair was just delivered and in perfect working condition. One of the delivery guys put felt on the bottom of the chair so that it doesn’t scratch the floor when moving the chair.
The delivery team kept me updated on the delivery time. They were friendly and courteous. Am very happy with my new power recliner and other furniture.
2/13/2024 4:09:46 PM
By Shirley Vidal
2/13/2024 3:37:12 PM
By Catherine Deml
2/12/2024 5:03:58 PM
By Mike Montemorra
Nice mid- end furniture store with exceptional customer service.
2/12/2024 3:09:32 PM
By Anthony Barfoot
Amazing in house people very easy to talk to. Delivery guys were very nice, professional, and quick to get your items in and placed but done in a safe way for them and your home. Thanks everyone
2/12/2024 2:34:01 PM
By Veronica Armijo
2/11/2024 11:08:01 PM
By Stormie Schumacher
Helpful, efficient, and friendly! 🥰
2/11/2024 9:57:21 PM
By Tim Garrison
Great service. Delivery service was excellent
2/11/2024 6:08:02 PM
By Pat Backowies
A-1
2/11/2024 3:57:58 PM
By Mitch
Overall great experience and I like my furniture! Would recommend.
2/11/2024 3:14:52 PM
By Jan Baynton
I did not receive complete information from salesman, Dallen. He was friendly and followed up appropriately with emails. He did not mention that I might want a battery power pack which turned out to be $200 and required an extra trip back to AFW. Also, I was led to believe that he would come and pick up my old loveseat, as a favor, no charge, if I couldn’t find a home for it. My fault for not asking more questions. Turns out he’d have it picked up for $150! Finally, As mentioned above, the fact that the plastic plate over the controls on one side of the loveseat, has fallen off, and will not stay back on, makes me feel like this furniture is cheap and tacky.
2/11/2024 1:38:50 PM
By Heather Rivera
2/11/2024 2:57:40 AM
By Mike Stember
2/10/2024 10:11:10 PM
By Joyita Bhadra
2/10/2024 3:58:55 PM
By Michael Charpentier
Very professional and hard working.
2/9/2024 8:30:53 PM
By Brenda Martinez
Quick delivery of what we bought and the delivery men were quick and efficient. Carried the heavy pieces carefully to our basement.
2/9/2024 4:38:27 PM
By Donald Lewis
Very professional.
2/9/2024 4:41:57 PM
By Whitney Moore-Benavides
Purchased the Fuji table set and love it!!
2/9/2024 3:53:36 PM
By Carla Tresco
The gentleman were ahead of time GREAT & kind.
2/8/2024 4:44:49 PM
By Cheryl Hadley
2/8/2024 3:09:00 PM
By Nick Adcock
Amazing selection, no hassle service (thanks Fonz) and ridiculously quick delivery - majority of on floor stock actually available). My go to furniture retailer now.