Fantastic selection at awesome pricing. We'll worth the drive.. Staff is always helpful!

Best experience I’ve ever had both at the sale and delivery. I will be a lifetime customer and not even consider another store. You guys made it way too easy!

Fast, efficient, timely, professional. These guys rocked it!

Go out of our way to go to this American Furniture Warehouse. Staff is always friendly and help out. Will M. helped us find exactly what we needed. Thanks again!

I went into American Furniture Warehouse ready to buy a couch. Matt was my sales associate.he wasn’t rude, but he also wasn’t very engaging. He showed me a few options and helped me find what I was looking for, but I didn’t really feel like I was his type of customer. It wasn’t a bad experience, just not a particularly welcoming one. That said, I did end up purchasing the couch I wanted and moved on.

Love AFW! The delivery team is always kind and considerate... we have never had a bad experience and we've used AFW to completely furnish 3 houses over the years. Our dog loves AFW too!

Really don't know how they have so many stars. If it weren't for buying on credit I wouldn't never come here. Always have issues with picking up stuff that was past ordered. Don't get your rugs here folks. It will take at least a month. Purchased rug tolf 3 times to come get it's in. Every time it is not. Joke

Jonathan was my salesman and the many times I have went I had great service and found everything I needed with a great price! 10/10

I so very much appreciate the quick delivery; plus the courteous and professionalism of the delivery staff….And, my sales associate, James - Thank you as I am very happy with my purchases!

We bought a nice couch from Jonathan Reyes that was on display. When we purchased it he told us it was on back order and that we could expect it in a week. It was annoying that there was no indication that it was on back order, but whatever. We could wait a week. That was two weeks ago, and we're still waiting. Now we're told by Kiki that it's 2 more weeks out, and she doesn't know why Jonathan would have told us one week. I don't think there was ever a plan to communicate any of this to us. They were just going to leave us hanging, and no one will take any responsibility for misleading us. If it's going to take 4 weeks then fine. But don't tell us that it will only be a week.

I have never in my life worked with a salesman who didn't intimidate you or try to sway you away from your own opinion. However, I hit the jackpot at the Longmont/Firestone AFW. Alfonso, "Fonz" was the most pleasant, patient and knowledgeable salesmen I have ever worked with it. He was not pushy whatsoever, and went above and beyond to help us. He made our furniture shopping experience extremely easy. I would highly recommend asking for "Fonz" next time you plan a trip there!

Our salesman Alphonso was wonderful. Patient with us in the decision making process and not pushy at all. All around a great experience. We would definitely recommend going and asking for "Fonz".

Great experience, Great selection, great prices & Great staff & Great delivery guys! Seriously go here. Thanks team!

It was kind of hard to find someone when I needed help. When I didn't need help I had 3 employees hovering around me. My wife was looking for a specific kind of table, and a worker looked at the table and said that they didn't carry it without looking on the computer. But whatever.

I just got our couch and love it! They delivered very quickly and were super nice and professional.

One star because the furniture is great, but my elderly mom ordered a dresser and recieved a giant box of wood with bad instructions, I had to have help to build the thing because it was such a pain. It was supposed to ARRIVE pre-built.

I drive to Loveland location for better customer service. Ft Collins gets rated a ZERO.

The firestone location is by far the worst location. The people there are extremely rude and disrespectful. I had called warranty on my couch the same couch I have had to replace five times now. The warranty manager (rebecca) acted like she was better than everyone else and belittled me. She continued to call me hunny and had unnecessary attitude. She also thought she was funny when being rude which is extremely unprofessional. I would strongly advise saving your time and struggles and going to a different location or honestly a whole new company all together.

Wow. FAKE LEATHER COUCHES. Told the Ashley couches and love seat were pure genuine leather, zero fake leather/bonded. Fast forward years later? We spend thousands, should have spent a few hundred. Dishonest, would NOT recommend! Even the color faded like crazy. 🙄👎

Buyer beware! They sell a lot of very low quality furniture that is defective straight from the manufacturer. I purchased a kitchen table that hand massive crack down the leg (delivered that way) and a brand new ergonomic computer chair that cannot be assembled because they Chinese manufacturer welded the screw holes in the wrong areas. The import tag also isn’t completed and the chair reeks of lead based paint, which makes me think irs made of illegal and hazardous materials. The assembly instructions aren’t even for the chair it came with. The warranty they offer is a joke- they say that customers are responsible for costs incurred due to warranty issues. Since they sold me a faulty product, if they don’t refund my money and take their product back, I will be filing a fraud case with my credit card company. False advertising is illegal, and so is importing without the proper inspections and legal standards.

Nick was very kind and helpful and went the extra mile! Highly recommended this location, very pleasant staff

I LOVE AFW because this is one of the last big companies in this country with customer service the way it SHOULD be. I left the store after a purchase and noticed I hadn't received my emailed receipt. So I called AFW, a PERSON answered the phone, asked me if I knew who my salesperson was, I didn't, but no problem he looked it right up and transferred me. Ten seconds later I was on the phone with my salesperson and moments later I had the receipt in my inbox. I mean....remember when customer service used to be like this? These guys do customer service right and I will always shop here because of this! Thank you, AFW, for being the one company that still makes things easy for the customer!

Update: AFW reached out to help resolve the issue with our couch. I really appreciate their help on resolving the issue! Our couch and loveseat are already breaking down and are only two years old. The loveseat has had to be worked on several times within the last two years because it had wood falling out from under it, the chair recliner was broke and the metal frame bent. The technician explained to us that if we have to move it, like moving our living room around, that we had to be super careful because they can easily be bent from the way they are designed. I called customer service to have someone come look and because it was outside of their window of warranty the service call will be $49 just to get them to our house and another $45 per hour after that. Being a young family we can’t even think about getting them fixed. I will definitely not being buying our living room furniture from AFW again.

American Furniture Warehouse is incredible! I love walking through all the displays—they make it so easy to imagine how everything will look in my home. The couches are super comfy, and their entertainment centers, decor, and paintings are always on point. The bed sets and youth section offer so many great options for any style. There’s truly something for every room. The quality is fantastic, the prices are reasonable, and the selection is unmatched. It’s my go-to spot for furniture and home decor! I want it all! 5 stars! ⭐⭐⭐⭐⭐

I almost hate to admit it, but had a great delivery from the Firestone store today. Three guys were in and out quickly, carefully and politely. Called before delivery to tell us they were running early. I've had really poor delivery service in years past from AFW, but this time was great.

Nice place great selection

Charles, our salesmen was awesome. If this rating was just about him, it would be 5 stars. The delivery people came, threw everything together quickly, left and a piece of the hardware on our dining room table broke and they did not not our sofa together all the way. We text and called the number, nothing. We called the main number, was transferred, held for 51 minutes to be asked to leave a voice mail and they would call back and nothing. We are headed into Monday and still haven't heard a word from them. We've purchased from AFW a few times and it was always great. These guys not so much. We still have a broken table and a couch that's not hooked together correctly. Do better American Furniture.

I found a cabinet that really wasn't looking for but it is perfect for where I put it in my house. The cabinet need assembled. The instructions was easy to follow and it was easy to build.

Austin Rodriguez was amazing! Great person to work with! Highly recommend finding him and having him help you!!

As many Colorado families by here I remember the day where you could buy something and get it that day pretty much everything you really want. It’s never there And then you get the whole shipment talk You could buy it now but it’ll be here in like four weeks. I found myself going to alternatives more than shopping here anymore. I wish Jake wasn’t getting so old unfortunately he is the glue to this company and I hope it survives without him.

Didn't have what we were looking for

Bill Montgomery is the salesman to see. He is there Tuesday, Wednesday, Saturday and Sunday. He has helped me furnish my house within my budget. He's available via a phone call or visit. He made everything come together and made it all simple, from pickups to delivery's to payment.

Recently moved to the area and we furnished our living room and bedroom from here. Salespeople everywhere if you had questions but no one was stalking you ..no pressure and everyone we dealt with was super friendly and knowledgeable. Fast delivery quality products. Very happy overall.

Had what we wanted... in stock!

Great prices and great service. I fell in love with a rocking chair here four years ago, but we didn’t have space for it. We moved out of state and now we have space for it. We discovered the company that made the chair, and they had a store close to us. We went to check it out and it was $700 for the rocking chair. While it’s listed for $358 at AFW. THE SAME CHAIR! For almost half the price! We absolutely planned a trip to visit family and friends, so we could pick up this dream chair for our home.

We live in Arizona and saw a rug we liked at our local store. Then we were told it was not in stock and it would be November before it could be delivered. I found it in stock at the Firestone, CO store. I called and Oscar Franco took care of us. He guided me through the order process and then followed up 3 times prior to scheduling our delivery. What great and unexpected service. Thanks Oscar. Floyd

Update: in response to the owners very generic script thank you but no thank you! You did not address any of my concerns. If I could return the vanity and lamps just to take my business somewhere else I would your location is the worst American furniture location I’ve ever gone to. You should be ashamed! Would not give them business, attempted to apply for the financing online received an error visited the Firestone location 3 occasions with with the employee submitted about 6 applications delaying the process on the 4th visit we successfully placed an order for a bed set and vanity with Lupita was told it was in Arizona in stock that they would transfer it in should take about 2 weeks. Called to check on it 2 weeks later and was told it was on back order not available until November. Spoke with management and was told nothing they were interested in doing to save the business. The total sell was about $2,800 the customer service was terrible every call made with a guaranteed call back was an empty promise. The quality of the product is trash the vanity was delivered and the bracket broken they had to return to fix it. The delivery and install crew were unprofessional delivery window for the vanity was 11-1 we received a a call at 9:00 stating they had a cancellation so they were going to be there at 10 which didn’t work for us as we were not expecting it. They said this was when they would be there basically or no delivery. I’ve done quite a bit of business with this location and am ultimately super disappointed in this experience. My order has been cancelled and I will be taking my family’s business else where. Photos are representation of the quality of the deliver and the bracket being broken with the gap of the pieces not connecting.

Fair pricing plenty of sales people. The quality of furniture is lower which pricing reflects. Wish there was a store that’s more in between but seems with furniture it’s either really nice or cheap

Mixed feelings. I was willing to purchase something that was damaged, and even though I'm "Mr. fixit", there was no guarantee that I could. I was willing to take the chance. The salesperson wasn't willing to lower the price because of the damage. You don't treat customers that way. jmho

A long time customer of AFW, nothing fancy but the furniture has always gotten the job done. I don’t know if morale is low but the attention to quality, detail and delivery is unacceptable. The feet attached to the sofa were skewed and not attached perpendicular to the sofa. This feels like a very basic error, l expect better quality and service. I am happy to provide photos.

Sales person took us straight to the couch we wanted to look at. After the sale took less than 20min for the warehouse workers to get our couch and load it into our truck!

Truck drivers ! If you have live unloading here , receiving office start working at 06:00 , fast unloading, respectfull staff and over night parking available. Definitely I will come back 😀

Thank you so much Kat for helping us for so long and finding us all the things we needed for our house! 5 stars!

Addendum- After working with Jolena in customer service she was extremely helpful and understanding of our situation. We were then granted a return/exchange for a different furniture set that we are very happy with. The delivery of the new furniture and removal of the other set was very smooth and professional. Thank you for your help Jolena! We visited the location in Firestone August 26, purchased a sofa and recliner. We got the products home, unloaded them inside, when we then unwrapped the sofa we found a scuff on the upper corner which had been covered by the wrappings). We promptly called the customer service line informing them of the scuff, the agent scheduled us for a repaid tech to come assess the damage and see how we should proceed. While waiting for the technician visit we realized we weren’t in love with the set so we would just prefer to return the set and purchase something different that would better fit our needs. I started the return process, august 29th, by talking to an agent, she had me take photos of the furiture to show them the condition and then they would tell us how to proceed. We were very promptly denied for a return, I called to ask why this was and a new agent said it was because we “denied tie downs” and the scuff from their assessment “looks as though it was scraped against a wall”. Again, this scrape was not caused by us as we did not unwrap the sofa until it was safely in our living room. My husband stated that he was never explained that by denying “tie downs” that the products would not be available for return. The men at the loading dock asked if we had tie downs, my husband responded “yes we have tie downs”, the dock workers said “okay great”. After speaking to three different agents and being told several times “sorry, we can’t accept the return because you declined tie downs and the couch is scuffed” and “There’s nothing more we can do, the claim has been denied for return”. I have NEVER received this POOR customer service at any establishment before. To deny a return on that is 3 days old and say there is nothing you can do is absolutely unacceptable. Also, to deny the return request based off of personal opinion based on a photo when we called in the damage within thirty minutes of setting the furniture up in our home is ridiculous. I would caution everyone to think twice before buying products from AFW. Even if you do allow them to tie your furniture down, who knows what kind of money stealing scheme they are going to pull. We have been loyal AFW customers for several years until now.  We are deeply dissatisfied and disappointed with AFW and their lack of customer support.

Your employee Coen (spelling?), college age kid in the customer service center, has gone above and beyond, exemplifying what AFW strives to be as a company. If I were you, I’d do everything in my power to make sure he is acknowledged and promoted to train up everyone else into that 5 star character. Well done!

Muy mal comportamiento por parte del vendedor y la manager de ventas diría discriminación o racismo no me dejaron pagar con la cuenta de wells fargo con ellos, ni con mi tarjeta de crédito muy mala actitud por parte de ellos la peor experiencia

Oscar was super friendly and helpful! Delivery guys were great!

The gentleman working at customer pick up were so helpful and kind. I accidentally came with a car that was too small the first time, and they didn't treat me like a "stupid women". I came back and they remembered my name and communicated everything. Thanks guys! Loving the patio furniture!

I've bought several pieces here over the years and am done shopping here. The pricing is not as great as you would think. The quality has been iffy. And for some reason, every time I buy something I have to give them all my personal data, let them scan my driver's license, give them my shoe size, let them know what I had for breakfast, and every other intrusive freaking question. Response to response: These comments about shoe size and breakfast are tongue and cheek, meant to show contempt for how difficult it is to buy something from you. I don't know guys. I'm just saying I've bought better pieces easier and for less money at other stores. And I still have those pieces. I no longer have any of the pieces I bought from you (except the one I bought yesterday [and kinda wish I hadn't]), and I think that's pretty telling. When I think about the ten or twelve times I've been in to one of your locations, I mostly remember disappointment and frustration. Sam's Club, Big Lots, and thrift stores are good alternatives for big items.

Bought furniture $1600➕. Was told is was back ordered but would be delivered 6 days later. Coming to find out that it is 3 months on back order, and did not apologize for us being mislead. They don't care, and had no problem returning funds. I WILL TELL EVERYONE NOT TO SHOP HERE, WHERE EVERYONE LIES TO MAKE THEIR COMMISSION!

Got a VERY comfy couch! And the sales staff is very helpful

I called them many times to check when my product would be received. but they always answered yes, saying they would call me back, but I never received a call back from them. I went to buy my furniture in early June, they said I would receive all my furniture by the end of June, but at the end of June I called back and they said the items hadn't arrived yet and asked me to wait 2-3 weeks later. And they would call me back to inform me, and I waited another two weeks. When I recently called them back to check on that product, they didn't seem to want to answer me. Very disappointed with this place's customer service.

It’s amazing such a huge store little to no customers yet you have to wait 30 min to an hour for a salesman. Waste of time!

Lupita was so helpful and patient with us! We changed our minds a million times during the process and she helped us at every turn! Amazing customer service, will be coming here for all our future furniture needs!

Very friendly staff and they always have deals going on

Update: They have agreed to honor the warranty and replace the chairs. Took a little work to get them to agree. In general, still a good place to do business, and the sales team does a great job. The service has been wonderful. Assistance with warranty is non existent. Cloth separated on three of four chairs, decorative tacks are coming off. Furniture was delivered in April 2024. When contacted about warranty, they claimed the cloth had been cut. My pictures show it is pulling apart. They did not even have the decency to call me back as promised. Do not believe their "warranty" claims. They would not even agree to look at the chairs in person to verify.

Great customer service. Wonderful delivery.

We have bought a number of things from AFW ever since moving out to CO from NYC and we could not be happier with the quality, the service and the style of the pieces.

DO NOT PURCHASE ANYTHING AS A GIFT FOR SOMEONE ELSE. If you are buying a gift for another person and you want them to pick it up, beware that ONLY THE PERSON ORDERING can pick up the item and must show the credit card you paid with. I wonder just how many sales AFW has lost because of this policy? Edit: I understand this policy is to avoid fraud. However, a better solution is advisable. I do not live in the same city as the recipient. Just wondering how many customers have you lost that would have purchased gifts for others if you had a better policy? FYI - your customer care staff that refunded the sale, very indifferent and not helpful. We have been long term, faithful customers. We live in a smaller town, we do not have a variety of places to shop for furniture. We will continue to buy from AFW, but strongly recommend that NO one purchased gifts for other at AFW.

Excellent customer oriented/friendly service. We have never been disappointed. Great furniture at a great price!

Guy did a great job with the delivery!

We thought it wasn't going to fit in the room , but the guys insisted to put it where I wanted it and fit perfectly .

Fantastic place to shop for furniture. Terrific prices, exceptional service and zero pressure sales. No reason to buy furniture anywhere else.

Friendly staff at the store. Very professional and friendly delivery staff as well.

They took my complaint seriously and fixed the problem and we are extremely satisfied with the service!!

Great service and experience!

Best furniture store you can buy from delivery was fast!

Delivery service is platinum! Delivered on time and they put the furniture together for you. work is done😎

This is the first negative review I’ve left for a business. Generally, when I’ve had an issue with a service I’ve paid for, the company makes it right. Not here. I made several attempts to discuss the issue I’ve had and it seems they know they are big enough to survive without fixing it so, they’re not going to. EDIT* I’ve made several attempts to speak with someone at AFW. Check your inbox for my name if you want to sort this out.

Staff is professional, friendly, knowledgeable and helpful. Everyone we interacted with from initial arrival to the store, making the purchase, and then delivery went above and beyond to make sure we were happy and confident in our choices. Communication has been excellent too.

Good furniture prices and their delivery guys were very professional. Even though they couldn't find great directions to our new apartment complex, and weren't able to reach me on the phone, they didn't give up and managed to find us.