11/28/2023 4:26:00 PM
Sales staff is always polite and helpful. Also, delivery was efficient and without any hiccups. I'm happy with my experience and my purchases.
11/27/2023 3:06:27 AM
Thanks for everything!
11/25/2023 8:15:43 PM
Had a great buying experience. Even had to have a re delivery due to my mistake and they handled that really well for me. We love our new couch :)
11/25/2023 7:20:03 PM
Great experience. Delivery window was timely and they did a great job setting up the couch.
11/23/2023 3:30:14 AM
Great furniture and great employees!
11/22/2023 3:51:30 PM
So many options for this location and helps you get a mix of different brands and stores all in one. Loved the barstool options and was able to pick up them 20 minutes after my purchase! Will be back and recommend for browsing or a purchase.
11/21/2023 10:35:12 PM
This will be my second review on the furniture I bought so you need to read my first one. In short, the customer service was perfect, the delivery system could use some work coordinating times of delivery but not a big deal. Example, I got a call saying delivery was between certain hours, and that window passed but eventually got my stuff. Very pleased and all the delivery people are awesome. I would never buy furniture anywhere else than AFW, and I am a verified customer.
11/21/2023 4:50:08 PM
Good delivery experience.
11/21/2023 3:15:39 PM
I was very pleased with my whole furniture shopping experience. From the sales to delivery and I love my purchase!
11/20/2023 7:48:43 PM
We visited the Firestone Colorado location on 11/18:23. Khrys was so fabulous! She gave us great personal and professional customer service. Super fast delivery time too!!
11/19/2023 6:22:24 PM
Delivery guys were very professional and super friendly A+ all around
11/18/2023 4:18:38 PM
The guy we’re polite and quick setting everything up!
11/15/2023 7:14:59 PM
Don’t buy their cheap lift chairs , had two so far both broke , first one the heat and massage kept going out on it and I finally got stuck in it in the up position😡 Paramedics had to come and assist me to get out , it was like pulling teeth to get them to bring another one , I opted for one without the heat and massage , but didn’t have it very long not even a month and it got stuck too , won’t recline , when you call customer service they are short and rude 😡and basically have an oh well attitude, it’s been over a week and I’m sitting in a wheel chair while I wait to get it fixed , will consider other options in the furture when needing furniture , this is medically necessary, and I am a disabled Senior not ok
11/14/2023 10:11:40 PM
From the getgo it was a good experience. The guy that helped me buy the furniture was friendly and efficient and the delivery process went really well and was quick. I got a room full of stuff in 2 days as compared to a rug I ordered from another place 2 months ago that has yet to arrive. Keep up the good work AFW. Keep hiring these really friendly people you all seem to have that make shopping there a pleasure.
11/13/2023 9:27:47 PM
It is a great place to find a wide selection of mattresses and furniture for your home.
11/13/2023 5:25:53 PM
Good customer service
11/13/2023 4:12:43 PM
Our sales person Jennifer was great. New the product and where to find what we were looking for. Delivery was great…guys were friendly, courteous and respectful. Definitely returning in the future.
11/12/2023 9:36:25 PM
On time and professional delivery! Great job!
11/12/2023 7:27:32 PM
I bought two large leather recliner couches from American Furniture and they were delivered in two days by very professional delivery persons. The couches are fantastic and are about 1/3rd of the cost of comparable leather couches that I have shopped around for. I live in Fort Collins and bought the furniture from the Firestone warehouse and the quick delivery time was fantastic!
11/12/2023 5:53:48 PM
11/11/2023 7:29:00 PM
Awesome products great prices and install
11/11/2023 5:53:20 PM
super lovely staff and speedy process of purchase and delivery. Amazing prices!!!
11/11/2023 2:12:39 AM
Matt helped get everything taken care of really appreciated it
11/9/2023 4:14:41 PM
Very friendly staff explained every detail on how to adjust legs and how the Warrenty worked for the bed!
11/9/2023 5:11:46 AM
If I could give this place 0 stars I would. We bought a recliner for our living room- we have a 4 month old baby that likes to be rocked. After having it for a couple short weeks we noticed it was ruining our hard wood floor. They made returning it a total nightmare and almost wouldn’t take it back. The people we talked to at the store were SO RUDE as well as customer service when we called. They finally took the chair back- as they should! They told us to place a claim since their product ruined our floor! Well the claim has been denied. Apparently they aren’t responsible even though they inspected the chair and found it to be in perfect condition- so it’s not like we did anything to cause damage ourselves. As long as you don’t need to return anything I guess you can shop here. But god forbid you want your money back when their product causes damage to your well taken care of home! We have spent thousands at this place over the years but we will NEVER shop there again. I have never experienced such bad customer service in my life!!
11/7/2023 8:41:01 PM
Always professional, and quick deliveries.
Five star service.
11/7/2023 5:28:59 PM
They were quick,on-time and courteous!!
11/6/2023 11:06:46 PM
Very helpful salespeople
11/6/2023 3:56:20 PM
Great, fast, and speedy delivery. Have bought from American Furniture for years and will continue to buy from them.
10/30/2023 4:46:00 PM
They did a great job and were very efficient!
10/29/2023 5:20:48 PM
This store is the Best very friend professional staff always willing to help
10/28/2023 3:09:00 PM
Very good experience, .thank you.
10/26/2023 5:55:13 PM
We always get great value and outstanding service. Our delivery was the best ever!
10/23/2023 2:10:13 PM
Very professional delivery team….. always
10/20/2023 8:40:56 PM
Huge thank you to Bryce and Mario on the truck for doing a great job on our furniture delivery! They are out of Thornton I believe.
They were so thoughtful and conscientious of where we wanted everything and not scuffing any floors, and they were also insanely quick and polite!
They found a few small damages to our tables and called customer service right away to report them and get us a small discount.
Overall 10/10 - they did great! I would trust either of them in my home or with my items anytime.
10/20/2023 4:33:26 PM
The sales at this store are zero pressure and very helpful. Delivery personnel are the exact same, very friendly.
10/20/2023 1:50:49 PM
Delivery team was efficient, friendly, and informative. The sales person Kathleen is very helpful and kind. We bought a bed, dresser, desk, and a sofa sleeper! The customer service and quality of product is why the 2 stars.
I originally gave 5 stars but after having the furniture for two weeks the bottom of the bed frame leg chipped off. The bed drawers do not close all the way. The interior drawers of the dresser were dirty and the fabric is wrinkled. The drawers to the dresser are difficult to open and close. We just had a delivery of a sleeper sofa and it will not pass through a doorway of the room its going in. So now we are charged a 15% restocking fee. So, we have paid for 3 delivery charges because the furniture was purchased at different times. And now we are being charged $90 for a restocking fee. Absolutely absurd with how much we purchased over the last few weeks not to mention over the years the furniture we have purchased and we are being charged a fee. We are no longer a customer. Thanks for not caring about how much we've spent with you and charging us even more. Don't forget about the cheap product that chips and doesn't work properly. I would return everything but then I'd be charged over $1000 restocking fee.
10/19/2023 1:10:07 AM
Had an issue with the finish on a sofa table & it was quickly resolved by replacing the table. Sales woman was very helpful & delivery men were awesome!
10/18/2023 3:53:49 PM
Got a beautiful couch! I’m also am very happy with the delivery service, great with communication and set it perfectly!
10/16/2023 2:55:24 PM
Super early and on time delivery. The delivery team were super friendly and nice - thanks!!!
10/14/2023 4:04:51 PM
10/13/2023 8:02:37 PM
The experience at the store was amazing. They are super helpful. The delivery team were super fast, polite and brought my new couch in perfect condition and help you set it up and gave me a fun tip about my couch.
10/12/2023 2:35:54 PM
10/12/2023 3:11:31 PM
This has always been my go to furniture store they have exactly what I'm looking for and the salesman are always helpful 10/10
10/12/2023 12:38:27 AM
We always have good luck at AFW no matter what we buy!! And our whole livingroom is AFW furniture!!!
10/10/2023 7:46:00 PM
Customer service and prices the BEST
11/27/2018 5:06:14 PM
Great prices and fast delivery
12/24/2017 12:03:08 AM
Eva was our salesperson, and she was sweet and easy to work with. The selection was great, as usual. We took all four of our kids with us to help pick out our new couch, and no one rolled their eyes at the large party walking in the door, which we certainly appreciate. Delivery was two days. They arrived within the time frame quoted, were quick and efficient and polite. We have purchased twice from AFW now, and the experience has been pleasant both times. We will continue to shop as we love the service and the wide selection of reasonably priced furniture!
6/28/2017 9:33:04 PM