Always great experience here! I have purchased office furniture, living room, great mattress and box springs, area rugs the best!

Even though the sales people are on commission, I don't feel like I'm being thrown to the lions when I walk in the store. They are professional and helpful.

Great quality furniture for reasonable prices, and wonderful customer service

We bought two bedroom sets, one for myself and my husband and one for my 12 yr old son. Both were pretty pricey but we thought they would last for quite a while so it would be worth the price. However, within the first 3 months our bed broke. The supports under the mattress broke in half. I called and they had a rep come back out to fix it. He brought the same thin pieces of wood that had previously not been strong enough to support the mattress and box spring. within a few weeks they broke again. This time we went to home depot and bought thicker wood. Those seem to work ok but we had to spend our own money. Also my son's bed supports have now broken as well. So we will have to spend our own money again to make the bed safe for our son. I just feel for the money we spent, our beds should not have broke. We are not big people and we are not jumping on beds or doing anything that should cause the boards to break. I will never buy from them again and have told my friends and family about what I feel is inferior products being sold.

Wonderful! Both salesmen who helped us were really a cut above really good. We are very happy with the entire experience. Thank you so much.

poor delivery policy

My brand new livingroom at is already not working properly. My recliner doesn't go down automatically. My chair squeals when going down. The power doesn't work

My new mattress is awesome! Sleeping till my alarm goes off! The delivery guys were very polite and fast!

Great customer service, delivery & prices.

Great customer service as well as selection was numerous. Only problem was AFW is discontinuing a name brand of furniture that lasts and is made of great materials for some unknown reason. That’s why I gave a score of 4.

It was easy to work with American Furniture Warehouse, from purchase to delivery! Highly recommended.

The bookcases, barstools, clock, knickknacks, and canvas art we purchased are awesome! The process was quick and painless, and the rental truck they have available made delivery easy and inexpensive.

Great!

I love the fact that there are no pushy sales people.

Happy with great furniture and fantastic delivery team

Great

prices, availability & quality are great. Personel & customer service in the Gilbert store are excellent! Store & warehouse are immaculate & service is extremely efficient

Great customer service

The only place we will buy furniture in the future. Great deals, prices, every thing you could want for your home. Love this furniture store...

our 2 month old sofa has already started sagging. the delivery was ok...but they did not send the u clips to hold the sections of the sofa together. i have emailed and called but get no respons. i have gone down to the store, but they dont have the clips there. they said i need to c keep calling. so, not very happy! we have wood floors so the sofa pieces just keep sliding apart. i am constantly fixing it!

I have furnished two homes with American Family Warehouse furniture. I love it. Mel is my sales guy and is a huge reason why I keep coming back. He sees my remodels from my eyes and points out hidden treasures. Thank you!

Excellent furniture

Already gave a detailed feedback that got ignored. I won’t bore you with specifics again.

Furniture is not good quality. It is made expressly for AFW. It would be nice if you would get more "upgraded" furniture. There are very few furniture stores that carry decent quality.

Great selection and service.

Great Customer Service, Love the selections available, Friendly Staff all around

We were very happy with our sales person

Best furniture store in the Valley. Delivery drivers need improvement.

Great selection of furniture and customer service.

I am very pleased with the furniture and customer service. Thank you very much for making this a pleasurable experience. This is the first time in my adult life that I have purchased furniture. I am 36th and we grew up frugal and I have always purchased second hand or used. I am beyond happy with the quality and value. I am also satisfied with the customer service as I am working with them now on a small claim within my warranty period. Great job everyone. Thank you. Tiffany

Great sales associate and delivery people.

Happy with all the purchases we’ve made at American furniture store. Great value for the price.

Employees are very helpful and friendly

Loved my experience. Delivery went great too.

Great product and customer service

Very friendly and helpful

Great prices very good selection and the sales associates a very helpful and not annoying

was warmly meet at door. passed over to a floor sales person. we asked for end table for living room, he showed us just what we asked for and ready to make a $70 sale. he asked where we are from. great personnel conversation. yes we walked out with almost a $2,000 bill and happy about it. the only comment is the delivery staff was short and we had to move old furniture. we are happy and will come back.

Great products and very reasonably priced

Great customer service and friendly staff!

Love AFW. Love your furniture. Would not shop anywhere else.

I have shopped here for several years now and have only been disappointed once with the product, not the service.

Great furniture. A lot of choices for everyone’s needs and or wants. What I like the most I can walk around without a salesperson down my back but they’re around if I need questions answered or need to purchase. That is what stands out the most and why I will come back.

Great

We had a call from Chris a few weeks ago as we were not satisfied with our latest purchase he gave us a $50 credit to our account ok he also said he would mail out the parts that were missing off our office chair to date these have not arrived. I did purchase the castors for our desk so the chair would slip under the desk as I told Chris we tried 6 chairs in the showroom and only 1 when lowered would fit under the desk so we bought that chair but when we got it home when lowered it would not fit under the desk and the desk was also purchase from American and still in the showroom so we bought the castors to make the desk higher the chair now fits but the parts have still not arrived. This to us is the worst service we have ever had from American and we have used them all over and even got our friends and family to shop there just not good enough, If you dont get a good survey then you dont help the customer !!!!!!

Great selection, great prices and great service.

The sales person did not discuss deferred interest when I purchased a kitchen table set. Good thing I researched it and reach out to Wells Fargo to see what it was really about. The sales person just said it was no interest if it was paid off in 6 months and failed to mention the deferred interest clause. I purchased a bed set and then had to change my order because the bed set was on back order and not one sales person could give me an anticipated arrival date. Good thing I knew about the deferred interest already because that sales person was completely uneducated about the financing process! Needless to say this may be the end of my purchases with your company.

Great experience

Very pleased with sales lady and delivery personel. Terry Miller Mesa

Always had a great shopping experience. No pressure and nothing but the best prices and selection.

Great customer service!

You always provide great customer service!

You guys sent me a couch that was damaged. I had a housewarming dinner part the next day so needed that couch so you guys took a little off of the sales price as I had no choice but to keep. When I asked about keeping it as is I asked you guys if it would damage over time. You guys told me no. So I kept as is trusting you guys. Well here we are 3 months later and the whole dang couch is buckling and collapsing. I’m so upset because this couch is new and now I need to get a new one. Not happy at all.

We have shopped here for quite a few different items and have always been pleased with our purchases and with the customer service... love this store!

Excellent furniture and accessories store in AZ! Best prices by far and wonderful customer service!

I absolutely love the friendly and courteous customer service as well as the prices and selections at AFW.

Wide range of selection and comfortable payment methods in store credit.

Great service, great products.

great service and products

Excellent sales associates that don't hover. Also, above average customer service!

I had to wait 3 weeks for a TV stand to come in and when I set it up I found damage to the top of the stand. I was very disappointed.Now I’m waiting for a replacement to come in.

Helpful customer service and fast delivery!

Great selection and great sales help

We love AFW! Everyone is always so friendly and ready to help

The people I dealt with were great. I've had to call customer service a couple of times as well as have techs at my house and they've all been pleasant to work with.

great shopping experience! fun looking at all things they have without sales pressure! thanks american furniture your my store!

Great store, great staff!

Good furniture at great prices

Great service from the store personal to the delivery guys!

great fun shopping

Perfect Outdoor Furniture.

Great customer service

Great customer service, no pressure sales and they leave you alone if you're just looking

Great

Always friendly service and good prices

You all need to find another finance company because Well Fargo Bank sucks!!!

Very professional , did what you said you're going to do, good quality furniture definitely back to buy other products

Had great service and found what we wanted. Wide selection.

Great service from salesperson who persisted looking until we found the right furniture for us.

Amazing! Their customer service is truly something to be proud of.. the delivery team was prompt, great communication and efficient! Thank you!

Not satissfied

We have bought a lot of furniture from American Furniture Warehouse and have been very happy with our purchases. We have totally furnished our condo in Payson as I have been quite impressed with their delivery and set up after the delivery. Will probably buy all our future furniture with your company. Paul & Janet Hutter.

Everything went smooth as I hoped it would.

The sales people have very helpful and not pushy. I enjoyed working with them. My wife enjoyed the store by riding on one of the electric carts you furnished. DEAN

Excellent customer service! Great products.

Great customer service

Everything great!

Great service

The customer service was just great, but my delivery was postponed as my furniture was stuck at a different location.

Employees r there to help, but not to smother. Comfortable shopping experience

Great sales team - Elias

Good customer service. They had what we looking for at a good price.

Salesmen are good, your system to fill orders and get us out the door works well.

No complaints

Everyone has been very pleasure, professional, outgoing and of all the purchases I have made and deliveries I have received . The returned and replacements have been outstanding. Over all outstanding customer Service

great customer service

I was very pleased with my service. Pleased with the product that I received I had a chair with specialized upholstery turned out very well

Great customer service

Great selection and prices. Great salespeople.

Fairly quick process. The location should probably crank down the a/c so that's it's cooler. The arms of the couch make a popping sound because the arms are hollow. Not sure if it's supposed to be that way.