9/22/2021 3:26:56 PM
Don't waste money on the old furniture removal fee. Our shopping experience was good buy their policy regarding picking up old mattresses is HORRIBLE. I have a 15 year old mattress/ box spring that they refused to pick up because 3 small spots on the box spring MUST mean we have bed bugs. There is, zero, ZERO evidence of bed bugs but they won't budge. So don't waste your money on their removal fee because it will be denied if it's dirty.
9/15/2021 1:27:10 PM
At this point, if I could give 0 or negative stars, I would. My husband and I shopped for a new couch back in February 2021. We understood there would be covid delays, and, since we have a couch we could use, we didn't worry about it. Our estimate was mid-May to receive the couch. At some point in March/April we received word from the salesman that Europe was closing down again due to Covid, and our new estimated arrival was early July. Around mid-June we received another call that it appeared our couch was still on schedule for an early-mid July delivery. We then heard nothing from the store. I called at the end of July to inquire and was told that their new ETA was August 10. Hearing nothing by mid-August, I called again. They gave us another ETA letting us know that it was in port in Houston but, depending on Covid breakouts on the ship, they could not tell us when it would leave Houston. We then receive a call a week or so later that our couch is in and will be delivered with our rug the follow week. The day before delivery, they call back stating that our couch is not actually in, so it will just be the rug delivery. We get a call again about a week and a half later stating that the couch has arrived and they can deliver it on September 15th. We await the call on the 14th so we have an arrival time...no one calls. I call them to inquire about our delivery window, and they tell me it is still in Arizona (which is where it was when they called us for delivery last time). So, we are stil without a couch! Today, September 15th we have yet another employee call us to tell us our couch is in and will be delivered on September 21st. My husband inquires as to whether they are certain this time! She assures us it is in and will be delivered next week. She then calls back 5 minutes later to tell us it is not actually in. It is still in the Arizona store. There is a serious lack of communication issue with this store at least. No one has been helpful and they continue to give us the runaround while they have both our money and our couch! They will not be receiving our business any longer at this point!