Great experience.

Good selection and service. Not much choice of patio furniture when we visited in March.

All 3 delivery people were polite, friendly and courteous of my home. They took extra care in maneuvering large pieces of furniture through difficult stairways and tight turns without damaging furniture or home. They were absolutely wonderful.

Lots of selections knowlegable staff organized

Are there any American made products sold there???

They wouldn’t let my partner pick up the chairs we ordered because of their stupid policies

Great service

Wrong rails sent with bed, extended Queen. Huge gaps between bed and frame I was told that it was my fault and there would be a cost to replace, cost to pick up, cost to restock , I didn’t get what I wanted and told it was all my fault because I signed everything. I paid for the bed and at least half more for nothing but charges. Biggest mistake with my money and their service

I was in the market for an electrically powered recliner because my body is just too short to get the manual kinds to fully recline. Another feature critical to my choice was the zero gravity feature. AFW had a nice selection with both of my required features. I was lucky to be paired with Madelyn, who proved to be an excellent salesperson. She has an easygoing and charming style of interactions with the client, and was knowledgeable about both of the features that I needed. She also possesses a terrific knowledge of AFW"s products and where those products were located on the sales floor. Madelyn was the perfect salesperson for me!

Came in looking for a recliner, I was helped by Emilio Azzam. He was super helpful very knowledgeable and not pushy at all it was a great experience and I feel I walked away with the best chair for me.

Julie was extremely helpful throughout our transaction process. The delivery of the rug to the store took almost 11 weeks. Julie was amazing and kept an eye on us and made sure to keep in touch with me and tell me what was going on. She’s an awesome asset to your staff.

Their clearance is amazing.

How can you not love this place? The furniture is exceptional, but I’ve always wondered why when I get their flyers in the mail with their advertisements for furniture why do they always show all the ugly furniture in the flyers then when you go to their showroom, you see all this gorgeous furniture For a long time I never went there because based on the flyers, it looked like they had crap then one day I walked into their store and I couldn’t believe all the nice things they had. I’m wondering why they don’t show those things in the flyer. They only show ugly stuff, plain ugly furniture.

Don’t buy anything from here. Parts come missing. Their customer service and problem-solving are absolutely unhelpful. I bought a new room set for my daughter’s birthday. The product was delivered on time, but the screws were missing from the boxes. I called American Furniture Warehouse, and they told me to call Ashley Furniture Warehouse instead. I was told that they would deliver the screws within one day. I called them, but they informed me that they could only deliver them in mid-January. They neither proposed another solution nor helped me in any way. We’ve always purchased all our furniture from here, but I don’t think we will shop here again. I’m sharing this experience with you so that you can consider these issues before deciding whether or not to shop here.

Got a chair from here. The chair is as advertised except for one major problem. I had to build the chair myself. I'm perfectly fine with sticking a couple of things together, but this was incredibly annoying and I couldn't get the chair together without help. Also the loading bay was very difficult to find with very little signage. I would not call it a bay, it was more like a door. Edit: I purchased this chair in person.

The worst delivery experience ever! The two delivery guys were rude and just unprofessional! My husband and I ordered a sectional in store so we did take measurements to be sure this sectional would fit. When the delivery guys arrived they immediately without even trying asked me if I had another door they could bring the sectional through other them the front. I explained that we did but all thresholds are the same width. They then told me that the only options I had for my furniture to fit was to remove my door! I asked them to please bring in the other shorter end of sectional first and it was tight but they got it in. They then told told me that there was no way they could get the "biggest piece" in without removing my door. I measures both pieces of the sectional and they are all the same in width. They half the couch in my doorway and my husband and I had to bring in the rest and set it up on his lunch break. We paid a delivery fee for delivery and set up and had to do it ourselves. Very disappointing because we have been loyal customers for the past 6 years and due to this experience this has made us think twice about returning. We were able to get it through our door without ridiculously removing it!

Quality that’s priced well.

Great chair, great experience, great price!

When we placed our order, the sales associate guaranteed our table chairs delivery. But when the delivery guys came, they said the chairs were unavailable. Now my table chairs are delayed by 3/4 weeks. I’m frustrated that the sales associate gave us incorrect information.

2nd UPDATE.... I Have to call in the morning as the delivery guys told me they put sectionals together all day only they didn't put ours back in correctly. There is a missing bolt that didn't connect the piece of the sectional correctly and how they didn't see this after telling me they do this all day, I don't know. Hopefully we don't get a riff for asking for a bolt the sectional is missing. 🤦‍♀️ UPDATE!!! 1 star to 5 today AFW immediately took care of the piece of our defective sectional and replaced it today. They restored my faith in them and I'm so happy to have my beautiful sectional right. We have been customers for YEARS with AFW and we will continue to after they took care of this. Customer service is number one and they came through today. Thank you AFW for taking care of this so quickly. Very disappointed with the lack of care and how they didn't stand by their product AT ALL by American Furniture Warehouse. We bought it at the Lakewood location on Wadsworth Blvd. We bought a beautiful sectional but one piece is defective as it's wrinkled and not like the rest of the sectional. They told us we could stuff our own piece! When we got it delivered, we noticed the wrinkles But thought that maybe it was packaged tightly and decided to give it some time. The piece looks like it's been sat in for years when we just got it and the rest of the sectional has been used more. We were told we had a year warranty comes to find out it was a 30 day warranty. They picked up our piece twice and brought it back the same way. When they picked it up we were without part of our couch for over a week. But then it was returned to us looking the same. They said we can't do anything about it but if we would like to we could try to stuff it ourselves. And then they would give us a $50 credit for the store. I just want my couch to look the same I don't need a $50 credit! I am not sure why American Furniture Warehouse cannot replace one piece of this sectional to make it right. We have been customers for years and this by far is the worst I have been treated. The lack of care is just unbelievable. We have a defective piece and they will not stand by it. Buyer beware.

Good furniture for a great price!

Always awesome

Went in to buy some patio furniture. Rudest people ever up front just talking to each other and seemed overly bothered when we asked a question about the furniture, told us to find someone in a red shirt. Found someone in a red shirt, they said they had none in stock, said we are willing to buy the floor models at listed price and would not budge. Why sell things you don't have. Overall experience was awful will not be returning, which is sad because this is where we bought our daughters first bedroom set.

I drove from downtown Denver to this location and I found the perfect furniture.. my sales associate was very helpful.. I would most definitely recommend this particular American furniture Warehouse to my friends and family 🙂

They have electric mobility scooters which is awesome

Best prices and very nice, large showroom

Not impressed with selection of recliners.

I purchased a couch and paid for delivery, but when the delivery team arrived, they claimed it wouldn’t fit through my front door due to the space outside. They took a few quick measurements and didn’t make any further attempts. After measuring myself, I believe the couch could have fit if they had tried from a different angle. I’ve asked them for clarification on which measurements were problematic—though they mentioned width, it seems they were actually concerned about depth—but they haven’t responded. As a result, I had to request a full refund because I’m unsure how to proceed with my purchase. The customer service has been extremely disappointing, with no effort to resolve the issue, and now I have to wait three or more billing cycles to get my refund.

The have NO respect for their customers regarding delivery. They refuse to let customers pick a time for delivery unless the customer pays an extra $100 on top of the regular delivery fee.

I was so overwhelmed with online shopping that I decided to revisit AFW, in person. I knew what my list entailed but wanted to see the pieces in person. Being an overwhelmed shopper, my sales associate Gayle S helped me select pieces that fit my needs. She was patient with me, as I could tell she sensed my general anxiety. I got everything on my list and within budget! No tears!

Quick, helpful, communicative and well priced.

Huge

Just experienced delivery of a very expensive massage chair. The sales process and chair are great - the experience with delivery team was HORRIBLE. The first guy was fairly nice, but a shorter, bald one (that seemed to be the one in charge) was rude, rushed and disagreeable about every suggestion. I paid a LOT of money, and for delivery and set-up, yet this guy said it wouldn't fit or would be too difficult to fit anywhere other than in the middle of the main 2 rooms. He said they couldn't turn it around corners (in an upstairs room), but said they COULD turn a corner in a main floor doorway. Also, when we asked for them to verify it worked and review it with us (as we were told they would at the store) they said it would take 15 minutes to calibrate and "the instructions are on the side of the chair" and they left. The chair was ready to demo in less than 4 minutes - they just wanted to finish early for lunch, I'm sure. My son and I got the chair where we wanted it in about 20 minutes, and yes, it was heavy and difficult to do when we had to turn and tilt it, but that is PART of delivery. I should tell AFW they owe ME the $85 delivery fee. The 1 star is because this is something NOT made by American Furniture - so the only experience I had with them, other than paying (the salesperson was very nice as well), was delivery - if you can call it that, and the disagreeable delivery team.

In store customer service was great and furniture was delivered on time. That said, the person assembling my couch knowingly broke the couch and temporarily fixed it to make it look like it wasn’t damaged. It wasn’t until the next day that I sit on the couch and it collapses. I filed a claim but haven’t heard anything back since my initial submission of the pictures and I’m stuck with a broken couch that I just paid a lot of money for. I’ve been calling and emailing AFW and can’t get in touch with anyone that can give me any type of update. I would steer clear from this company in general.

Terrible experience, I picked a dresser and nightstand that were said to be in stock only for them to realize it was back ordered when I checked out and paid. After waiting the three weeks for the expected delivery date, AFW just pushed it back another month. I called today to try and get any info or a deal on something actually in stock, and nobody was able to answer my questions. It feels like they use cheap car dealership sales tactics to make the sale and get your money, but don’t care about you receiving your furniture.

Great prices!

These guys are great. Friendly helpful sales people, good prices, and very accommodating when we needed to do a return/exchange because the first item ended up not meeting our needs. We'll be shopping here again.

Jenny Y was the best associate I've worked with at American Furniture

Great store! Nice presentation, great prices. I love it!

Purchased a couch April 2024. Leg broke the next month. American Furniture Warehouse refused to take any responsibility or exchange couch because of a small amount of pet damage. Will never shop there again.

Place was clean staff is friendly good deals here.

We've gotten plenty of items at AFW. Our recent trip was fruitless. We were looking for a specific type of end table, but there were none to be had. AFW is still a great place to shop for furniture.

The best price isn't better than ordering from home depot. Pushy salesman

I was there with my wife to purchase abut $4000 worth of furniture and the manager was so rude and disrespectful because I was there with sports clothes I guess he didn’t treat us as a customer and he was like if you don’t want to buy , you can leave I did called the customer service and talked with Patrick who said he will follow up. And that was Sunday my day off so I won’t shop from this store anymore and I told all my family and friends DO NOT shop there because of the store manager didn’t have any manners. I spend my money somewhere they respect me and treat me like a customer. I could have pay for everything there but I ask about the financing and see if they have any 0% option. They said they do have and I did apply and the great this was I did get approved right there but I didn’t like the manager they way he approached me. So I don’t recommend this store at all because of him. And I have been shopping here for 15 years. Not any more 👎🏻👎🏻👎🏻👎🏻👎🏻

Good furniture prices

Very helpful and knowledgeable staff. I needed a couch for my apartment that my cats won't destroy and Lee has great recommendations. They also helped look at my floorplan and pick out the configuration. I am happy about the price and delivery within 48 hours was great.

Very helpful workers, they didn't have what we wanted in stock but found it at another store and helped us figure out which was closer

Very disappointed with my experience...i wanted to buy an office chair...i found one but it sure is hard to get help. In fact I felt like i was inconveniencing them. I get the chair and it was broken and they wanted me to come back to get another one. I was planning on buying some more furniture from here. But now sadly i am going to have to take my business elsewhere.i just do nt feel valued as a customer.

AVOID THIS STORE. THEY SELL BROKEN PRODUCTS... NOT A GOOD CONSUMER EXPERIENCE. They sold me a used, repackaged, BROKEN chair. Then they wanted me to come back to the store and waste my time getting a replacement. They didn't offer any kind of compensation for my TERRIBLE CONSUMER EXPERIENCE besides the offer of a free delivery to replace the chair... several days later. Don't waste your time with these people. **REPLY TO THEIR REPLY** Only about six month later, the replacement chair is broken. I tried to get some help from customer service, but they said they couldn't replace the broken chair because it was a replacement for the previous broken chair that they tried to resell... I'd call them some cheating liars. They offered to "send a technician" to look at the chair and "assess" what they could do for me. That equates to waiting around for hours for some guy to show up and do what... tighten some screws that are already tight? He's gonna waste my time and tell me there's nothing they can do. Once again, AVOID THIS STORE UNLESS YOU WANT TO GET RIPPED OFF.

Great looking furniture at s good price. Delivery team was awesome and very respectful of my place...

I like the no pressure salesman. They give you a chance to walk around and look before somebody's on top of you asking if you need

Ordering and delivery was all good, but screws keep falling out of the dining room table and chairs. They are all falling apart after 6 weeks.

Gale was so helpful in helping me pick the perfect couch for my new place. I am very indecisive and she ran laps around the store with me and showed me all the best options for what I was looking for. My family got to kick back in the massage chairs while Gale handled all my indecisiveness. Love the new couch too and the delivery guys were awesome too, definitely went above and beyond.

I was not happy that they sold me an item for full price and the next day we received a flyer that had this item on sale for $90 off. The item I purchased was bought during sale dated. In addition I hate that there is a 15% restocking fee if you want to return your purchase

My mom loves this place.

I bought a $1500 couch from them, upon delivery they "couldn't" get the couch inside even tho I've gotten larger furniture and couches in. I wasn't home but my wife was, she told them to leave it and I'll take care of it when I got home. They told her that they couldn't do that and charged me the shipping, taking it back, and restocking. I got my refund except for the failed delivery fee. You lost my business forever

I recently had the pleasure of experiencing exceptional service from the American Furniture Warehouse team. From the moment I placed my order for a new couch, their professionalism and attention to detail were evident. The delivery team went above and beyond to ensure the safe and timely arrival of my beautiful new furniture. Not only was the couch of excellent quality, but the delivery process was smooth and efficient. I highly recommend American Furniture Warehouse for their outstanding customer service and top-notch products. Thank you for making my furniture-buying experience a delight!

My boyfriend and I went here to buy a mattress and we found one that we liked. Then we were looking for someone who could help us but at that time we only saw one person working helping other customers so my boyfriend went out front to ask a lady if she could send someone to the mattress place to help us and she said sure but when we went back to the mattresses and waited about 10 more minutes but no one came to help us. We had to leave because we were there for more than half an hour and no one helped us. I don't know if they thought we didn't have money or what, but for whatever reason, we wasted our time there without buying anything and ended up with a bad experience.

Worst experience ever!!!! Bought a couch here and chose to pick it up since the sales woman said it was an easy install. She said it would come wrapped up and not in a box so it would fit in my SUV. When I arrived to pick up, first of all it came in a box so the sales person was wrong. They had to remove it from the box in order for it to fit in my SUV Well this caused the couch to get damaged as it had to be squeezed in to fit. Then I went to install the nails and there were no holes. I had to drill in holes myself. How is that considered an easy install??? The wood was so dense that it broke my drill bit and the feet of the couch are razor sharp and it sliced my thumb completely open and now I have permanent damage from this. I called to report the incident and it has been over a month and no one has reached out to me. Don't trust anything anyone says here. Everything I was told was all lies and quality of product is dangerous and now my working hand is forever damaged. Picture of where my thumb got sliced right at the tendon and of the feet of the couch how sharp it is.

Great prices and quality. Friendly and helpful, not pushy

Great Salespeople. Not pushy. I love their sales. And they have great prices on other decor items,

Second least favorite place after Ikea. By local these people don't care about you

Excellent customer service!

Great customer service, ask for Emilio A.

Absolutely horrible delivery service. If you cannot pick it up yourself, go somewhere else.

Extremely Uncomfortable! Box spring in Tremendously Loud, Very low to the ground. Something was different about the display model. I have not had a good night sleep since purchasing mid November.

This is a great place to buy a couch. The service is really great, we even got some tips on how to properly clean our couch. They’re happy to answer any of your questions and no one is super pushy when it comes to sales. We got a great deal on a sectional couch, they often have really great sales! We were able to have it delivered and assembled within days. The delivery crew was very helpful, fast, careful, and kind. Very happy with my purchase!

The chair itself that I bought is good, but I'm writing this review mostly for customer service. I had shopped in-store, but they were out of the color I wanted in an accent chair. The sales guy was nice enough, and placed an order for it to be shipped from another store in Colorado that had the chair in stock. However, when I drove out to the store for pick-up and took the box home, I discovered they had shipped the wrong color. I went through the exchange process over the phone and the lady placed another order for pick-up ensuring me they would deliver the correct color. Three days later, I drove out to the store yet again. This time though, the delivery service guy that helped me realized they had shipped the wrong color AGAIN. He thinks they (AFW) may have tagged the entire line of chairs wrong which is why I kept getting the wrong color. He was extremely nice, and inquired whether I could just take home the display chair instead (which is something they don't normally allow). However, I'm mostly giving this 2-star review because I felt I should be given money back since I took home the display chair, which was my ONLY source of action considering they kept shipping me the wrong color and weren't coming up with solutions to fix that. They claimed that display chairs are still in top quality condition, and conceded a $50 store credit. After taking the chair home and viewing the condition of the legs, I would argue otherwise. They are wobbly (even after trying to tighten the screws, and look slightly worn). I just left the entire process feeling deflated and felt that everyone who helped me at AFW (besides the lovely delivery guy - he was the best person I encountered) was not very helpful. I don't really ask for much, but a discount other than store credit would have been nice. Or at least a simple apology that an entire line of chairs was wrong, and that I drove out (30 min each way) to the store on three separate occasions.

Furniture

Not a well built piece of furniture in the place.

Wonderful. Kathleen Sturm was amazing, helpfully and so nice. Ask for her.

Awesome service excellent delivery !!! Will definitely shop here again salesperson was great .. delivery even put felt pads w/o my asking on furniture to save my wood floors & ease in moving .here in delivery window and fast .

Beware, I purchased a “new” queen sized mattress in July 2023 and outraged that from day 2 of sleeping on it, I found bed bug marks on my skin! I experimented and noticed that when I sleep on floor I’m fine for weeks, however, when I’m back sleeping on this mattress—-> there it goes again! Bed bug marks!!! Be very cautious! They’re making you pay the price for a “new” mattress when it’s actually USED!!!

Every time I go to AFW Westminster I get such great service… Nobody pressures me and the sales people know where everything is. Just recently Joe is who I worked with, and he was incredible… He took care of everything I needed just looking at pictures, wrote up the invoice, and got it all ready to go. Then later when I got home I realized I needed to make a change and I texted him and he took care of everything and emailed me the new receipt. The next day I went to have it loaded into my car and it was all ready to go. Easy Peezy! Thank you Joe!!

Absolutely worst customer service ever dealt with. I bought an office chair, picked it up and assembled it myself. The lift wasn't functioning properly and chair wouldn't stay Elevated, so I wanted to exchange it. These robber barons want me to pick up another one, re-assemble it after I already did that once. Refused to get me an assembled one or deliver it. Neither one. I'll never be back, screw these ppl.

You can't buy anything anymore in store went there to buy one chair The chair was sitting right in front of me but was told that I couldn't get it for 5 to 7 days which is ridiculous why not just make the chair come back to the warehouse or the showroom instead of making me wait it's so stupid customer service is not exist anymore it's ridiculous this place was horrible. Update. Someone from the company left to response on here. And I just want to say that I just got a sale ad for this past week in my mailbox and it states on the sale ad in stock take home today on in Big Bright letters. So how is it that you have to wait 5 days sir who entered my review of above but you want people to have you want people to have new stuff but you're saying that it's you could take it home today and it's in stock why are you false advertising? I'm specifically an end pointedly asking you a question about your sale ads they're saying something so far off then what you're saying so why is that?

We created a quote under my name for a couch and were excited to move forward. My name was not on the form of payment, so we had to put the couch under my fiancés account, which did not contain the original quote. The representative said she would transfer the quote over, and it would be no issue. She never told us that she switched the delivery address to her old address that was on her account. She never confirmed the address on account, and we never thought to confirm the address because she said she would transfer the same quote over. After we realised that the address was wrong, we called the store, and they were unwilling to change the quote over without physical mail saying we lived at our new location. We don't have mail there because it is a new home, and they said that there was nothing they could do. I am so confused about why they would rather deliver furniture to the wrong client, rather than having the issue resolved. Their prices are great, but their employees who represent the company have proven to us time after time that they could care less about the customer.

First off they got phone numbers mixed up. Everything was verified when I called customer service for a technician to come out. They sent email to my boyfriend instead of me. Then customer service calls him instead of me. Customer says on the notes that they tried to call me after they called boyfriend and got no answer and left me voice mail. NO THEY DIDN'T. Never got a call or voice mail. Not a happy camper

Emilio was extremely helpful and friendly making my shopping experience pleasant. Monica in management was also a big help so I would highly recommend shopping here!

A little bit of everything