12/5/2023 2:42:35 PM
Kevin was great as usual with his quick and pleasant help in our selection of a mattress.
11/27/2023 9:01:05 PM
Just had a bed I bought for my grandson almost delivered. Turns out the screws were bent so now I have to wait all day for them to bring screws from Denver to Pueblo and maybe they will get to me after they finish all their deliveries. My grandson is going to be very disappointed when he gets home from school and he does not see the new bed he has excitedly been waiting for . There were also several scratches on the frame and a couple of the slats were broke American Furniture advertises they have the lowest prices in furniture but this bed was not cheap in price for me, a retired grandmother in her 60's. I hope they keep their word and finish the job today.
11/22/2023 5:44:41 AM
I found the perfect theater furniture that met my needs and location in my house. Staff was awesome and was more than knowledgeable to answer all my questions. Ty 😊
11/10/2023 11:14:19 PM
Overall, good places and helpful sales people only issue I had was with a front desk woman worker with black hair, which was very rude and disrespectful 😒
11/7/2023 5:15:56 AM
Great selection and great value for your money.
11/5/2023 7:14:20 PM
Our salesman mike Carlson was absolutely amazing . I was satisfied with pricing as well .
10/27/2023 1:34:06 AM
The people there know how to talk to u
10/20/2023 7:49:52 PM
Perfect furniture for everyone
10/19/2023 2:56:57 PM
From the salesman to the delivery men, all was top knotch.
10/14/2023 5:27:07 AM
Kevin our sales representative explains everything perfectly, he's clearly a seasoned professional that has been selling furniture for decades. I'm super thankful to have him explain everything and we walked out really happy. It was delivered on time and without any issues. He expressed very clearly that upon arrival, if there's anything wrong, take a picture that day and they'll make it right. That means you have to INSPECT it upon delivery, sounds pretty common sense to me.
Look folks, read some reviews about the "low" quality of furniture, and the reps here are very clear about this. There's low end budget stuff, and then there's high end stuff. You can't expect a $90 coffee table to last 10 years. They carry all different brands, and yes, just like cars, there's different trims and different grades of fabric. You typically pay for what you get. I have a high end Ashley's leather sectional that is going on 10 years, and it's still in amazing condition cuz I actually leather treat and clean it. Ashley also produces low end stuff for teenagers and college students moving into their first apartment etc.
What I'm getting at is you can judge this store for carrying all tiers of furniture. Just because they sell cheap stuff doesn't mean everything they sell is cheap; you have to choose carefully.
10/11/2023 7:46:45 PM
Great service an prices.
4/2/2018 6:43:28 PM
Great assistance with finding the exact piece i was looking for.. easy to purchase and to pick up.
11/28/2021 11:57:59 PM
Unfortunately, we were told to pick up our merchandise by the sales rep and it was not in the store. We drove 80 miles to pick this item up. I understand that errors happen. When I tried to come up with a solution with the “customer service” rep Michelle. Michelle was a very combative person. Due to Michelle’s aggressive demeanor we decided to cancel the order and get a refund. Poor customer service experience. One person has the ability to make the store have a bad rating and that is very unfortunate. We appreciate the service from the other sales staff.
7/8/2018 1:59:04 AM
Lots of furniture they got what u want and need
8/24/2017 7:49:14 PM
Got a great deal on our new bed
1/17/2020 11:26:28 PM
Best prices in pueblo.
10/25/2019 12:21:22 AM
I was able to look around without feeling pressured (maybe because I look like I don't have the kind of money to shop there lol) but the selection was good.
I was able to try out a couple of different love seats and talk it over with my daughter before making our decision.
Once we made our decision though then there was no one to be found that could help us with our purchase.
On our way to the registers at the front of the store we encountered a very nice woman who asked if we needed any help.
We showed her what we wanted. She went over the 5yr warranty on the power recliners when I explained that I was not fond of the powered recliners due to issues from personal experience.
Once I decided exactly what I wanted to get she explained the delivery options and prices. She was very friendly and knowledgeable. I appreciated the service and assistance and look forward to having my loveseat delivered in 3 days.
I could have had it delivered sooner but getting it a couple days out was my choice due to things I already have planned. And the fact that they can and will deliver on a Sunday is awesome!
1/27/2018 12:48:42 AM
They have a large selection and very affordable prices. Great place to go if you are on a budget, not long lasting, solid, quality furniture. Great get me by kind of stuff.
1/26/2022 6:54:31 PM
Busted our screen door wall trying to put a table in our house
11/16/2019 8:52:45 PM
Lots to choose from.
10/8/2018 2:32:48 AM
They have an excellent selection. The parking was good and it was easy to get into the building. My only complaint was that it took awhile for someone to come help us.
1/21/2021 11:41:12 PM
Shana has been amazing to work with as we order a lot of merchandise for our new real estate office. She has been very efficient, knowledgeable and patient. We will continue to shop for more as we expand and we will be using Shana as our go-to salesperson. She is an amazing employee that has given us an excellent customer service experience. We will be recommending her and AFW to our network.
12/7/2018 3:54:33 AM
They make buying so easy. Delivery is simple and accurate timing. They give you complete info bios on the delivery people. Nice.
9/2/2018 6:54:53 AM
Pretty good selection to purchase from
2/23/2019 4:49:35 AM
Walked around for an hour they had reasonable prices. Had a few questions about products but never did anyone approach me to ask if I needed help or even as much as make eye contact.
3/24/2021 5:00:52 PM
We received great service and really appreciate the speedy delivery...great clearance items...
3/7/2022 6:48:51 PM
Really moderately priced furniture. We purchased a chair and sofa and love them both
5/31/2017 8:44:56 AM
Great selection of everything, some prices high, shop around
1/21/2019 3:48:34 AM
Everyone was extremely informative in every department we were shopping in. I was looking at Tvs couches, and beds. One gentleman helped me figure out about ordering and what day of the week my stuff would be delivered!
6/11/2023 12:32:49 PM
Long wait to find sales person, long wait for pick up.
3/30/2018 9:40:59 PM
Friendly and efficient. A quality product.
5/11/2020 10:40:16 PM
The 2 gentlemen that delivered my furniture from the Pueblo, Colo store are very very experienced and very very professional!! Great job guys!!
12/19/2018 5:28:32 AM
I just bought 10000$ worth of stuff. Awesome customer service at the store. I'm waiting for them to get it right here at my house, though. I love this place, and my wife loves it. I've called three times about this expensive bed, we need to exchange it already, paid too much to be dissatisfied.
5/16/2021 9:58:06 PM
Good furniture, and great service. Ask for Jordan, great salesperson
4/7/2021 12:43:11 AM
All the employees just sitting around visiting, and finally one helped but seemed I was a bother, I spend good money here , disappointed
6/6/2021 12:19:01 AM
Hello everyone. I have to get to the point-
Ordered a Recliner from this great Company! We decided to pick it up ourselves. We live 2+ hours to go shopping. Major shopping... Major appliances, food in bulk and Furniture. We weren’t in a big rush... no problem right? The Customer Service Associate said it was out of stock. We were told no longer than 3 days.A full week thats 6-7 days we drove back to Pueblo to discover that our recliner was not shipped and we weren’t notified that there was a delay! Not cool AFW! A phone call or “pigeon” or smoke signals! But I’m sorry you have great reasonable prices! But you’re communication sux!!!! We then had to drive back 5 hours!!!!!!!!! And with nothing. Offer us a discount My Family who has been buying from AFW for yrs! This is a disappointment!
9/24/2018 3:35:18 PM
Bought a mattress for a health issue. Staff was very helpful and took their time showing me all of the options available.
4/13/2023 12:02:22 PM
Mike C. Is awesome he cared about our needs not just selling furniture he helped us measure, showed us several options and met with us on several occasions before we bought, he truly cares about the furniture fitting us and our needs.
11/27/2017 11:38:50 PM
Defiantly love how American Furniture run their business. Furniture are quite cheap compare to other furniture store and the people who move in furniture are very professional when moving new furniture in.
5/29/2019 4:16:06 PM
Big variety and low prices, but like the saying goes. You get what you pay for. I purchased a sofa, loveseat and a chair. Within a week noticed the wood on sofa was cracked. Called and had a gentlemen from there co come out and he repaired the issue with gorilla glue and a brown furniture marker to match the wood. So I let that slide. Then I started noticing at the seams on the back of both sofa and loveseat the boarding under the material was uneven seemed cracked plus on the sofa near the seam material was coming apart. So i called in again, and again an employee came out wanted to sew another piece of matching material to cover flaw. And tried telling me the broken boards were normal and just the way the couches were assembled in warehouse. So at this point I was frustrated a d told him just not to bother sewing or making repairs that I wanted a different set if sofa's So now I got a new set and within 2 weeks now this sofa is also coming apart at the seams so again waiting for them to come out and sew the separation. So frustrating to pay over $1,700. For junk. Never again. Buyer beware save your money and go to CO Springs. American furniture galleries sounds similar in name but definitely not in value. Great one of a kind furniture. If you do buy from AFW. Check the backing and boards, all your seams closely and your wood detail as well. Better luck to you
12/3/2017 2:03:32 AM
Rude counter workers but other than that nice and pleasant store
9/11/2018 12:08:59 AM
Love this place. Has such a big selection. Bought a couch, love seat, rug and lamp. What color do you think I chose? Great service!!
6/8/2019 4:33:23 PM
1/21/2021 1:21:03 AM
Nice staff, excellent showroom. I was there with another married couple you were shopping for a couple items.
11/22/2016 4:03:20 PM
Friendly and great selection.
7/19/2019 11:15:32 PM
Well I am a firm believer in customer service. When I see 4 salesmen standing around a podium and I being to their attention that I like to have a salesperson help me with what I am looking for and I get chuckles but no real response. Just not my kind of store feels like a home Depot where I am expected to help myself. Just not my cup of tea
6/14/2022 11:24:28 PM
The employee we had to deal with was extremely rude and unprofessional, we ended up leaving
6/3/2022 6:35:44 PM
Everyone has been extremely helpful, from looking around at the furniture in the store to the delivery. I would highly recommend purchasing furniture from here. Super happy with my new dining room table and happy the process of getting it was easy.
4/27/2021 5:41:21 PM
The worse experience ever!!! Bought a bunk bed they broke it putting it together had to wait a week for them to come back out and fix it.. also order a tv stand came broken they brought a replacement one a week later that was damaged so they dint even leave wait anothet week to get a new one got couchs in the Benning of march was told the recliner would be here April 22 called them to see and now they are saying not til the beginning of June... the worst customer service ever
1/21/2023 10:59:56 PM
Bought a new bed and now I can't get out of it love it
5/25/2019 12:57:05 PM
The first memory foam mattress I bought was great, very comfortable and I slept well. Then I bought my second one. What a difference. The quality was not as good as my first mattress. What happened? Who is making these with the worse quality ever?
5/19/2019 3:17:42 AM
The sales guy was helpful with my original need for barstools, but he sure seemed like he was in a hurry with me. I was wanting possibly to purchase an outdoor sectional, but he wasn't encouraging or helpful about that, so I just decided to finish up, and possibly come back another time.
3/7/2020 4:17:31 PM
12/15/2017 8:02:48 PM
Joseph was amazing, so helpful. Thank you!
2/1/2019 5:58:55 PM
Great selection good prices.
12/23/2020 5:45:30 PM
Disposable furniture! Lasts a year on average. Terrible customer service! Last time I will EVER buy there and I already knew better! Back ordered 6 weeks. Waited 6 weeks. Got half a couch. Back ordered another 3 weeks. Couch received damaged beyond repair. Back ordered another 3 weeks. By the time the other half actually gets here, they won’t even match anymore because the couches received first will be worn because nothing that you get their lasts anyway. Christmas present ruined. Basically told oh well, your SOL and we can do whatever we want by the amazing customer service people. Do yourself a favor! Pay a little more ANYWHERE else for quality furniture and ANY other company that values their customers more that this place! Update: Responded to the email as stated below and never got any response whatsoever.
2/24/2018 2:54:57 AM
Sales people are a little pushy.
3/22/2021 11:40:02 PM
Fair prices but inflexible customer service policies.
9/15/2018 2:10:13 PM
Nice things, too pricey