Katy, TX

Katy, TX

Store Info

Katy, TX
500 Pin Oak Road
Katy, TX 77494
(281) 505-6400 Get Directions

Store Hours

  • Monday: 10:00 AM - 10:00 PM
  • Tuesday: 10:00 AM - 10:00 PM
  • Wednesday: 10:00 AM - 10:00 PM
  • Thursday: 10:00 AM - 10:00 PM
  • Friday: 10:00 AM - 10:00 PM
  • Saturday: 10:00 AM - 10:00 PM
  • Sunday: 10:00 AM - 10:00 PM
Pickup hours start at 10 AM.

Nearby Locations

Katy

500 Pin Oak Road
Katy, TX 77494
(281) 505-6400 See Store Details

Katy

500 Pin Oak Road
Katy, TX 77494
(281) 505-6400 See Store Details

Store Reviews

(100 reviews)
3/4/2024 6:06:15 PM
By Zena Furnish
Store selection was Awesome and Customer Service was Great! Delivery men very Polite when they made the delivery .... Recommend to go there.....
3/4/2024 3:33:34 PM
By Michael b
3/4/2024 3:26:36 PM
By David Eng
This was my first time shopping at American Furniture Warehouse. I have to say, my shopping experience was wonderful. I would recommend anyone to shop with them.
3/4/2024 2:32:18 PM
By Connie Kelsey
3/4/2024 1:04:20 PM
By KC C
3/4/2024 1:11:44 AM
By lenci Lenci
3/3/2024 2:09:59 PM
By Marcus Lawrence
3/3/2024 12:49:10 AM
By Paul Aubin
I bought a cooling, memory foam mattress and my back has been hurting ever since! Hard as a rock. Also, the bed frame that came with the mattress malfunctioned twice within 60 days and there is no way to return or replace for a different bed frame so I had to buy my own bed frame from Amazon.
3/2/2024 8:50:22 PM
By Michelle Stearns
3/2/2024 8:54:13 PM
By David Shelton
Very enjoyable experience from start to finish
3/2/2024 6:59:43 PM
By Amber Kenney
Great service but they hit my ceiling and left a hole I had to patch and repaint.
3/2/2024 4:51:19 PM
By Jeff Geyer
Great service, from sales to delivery. Very fast and took care not to damage anything.
3/1/2024 8:20:15 PM
By Tiffany Pham
As soon as I walked into AFW I was overwhelmed. The showroom is so big and I did not know where to start. JT saw that I looked lost and was so nice to show me around. He did not pressure me on any particular items and answered all my questions. He turned an overwhelming experience into a pleasant one. Also, the prices are hard to beat! Go check it out and ask for JT.
3/1/2024 5:11:40 PM
By Sandra Rosario-Angeles
2/29/2024 7:07:40 PM
By Karla Grecia
Delivery and products are great. However, the furniture anchors are going to be pretty useless for such a heavy furniture.
2/28/2024 2:04:33 PM
By Shyanne Schlauch
2/27/2024 5:37:36 PM
By Alexis Longoria
2/27/2024 2:13:26 PM
By Eric Celia
Comfortable and laid back shopping experience. Great service and on time delivery. I will buy from AFW again.
2/26/2024 6:57:50 PM
By Jan Ryan
2/26/2024 2:16:00 AM
By Patti Melendy
Great customer service! Feglis was very friendly and helpful!
2/25/2024 9:05:57 PM
By Gladys Brumfield
Very professional and great service.
2/25/2024 4:06:37 PM
By Lee Small
2/25/2024 1:11:37 PM
By Lorene Cavazos
2/25/2024 1:57:28 AM
By Darren Martin
2/24/2024 9:00:42 PM
By Beatrice Gernale
2/24/2024 4:51:55 PM
By Juan Martinez
2/24/2024 4:06:53 PM
By Joe Cruz
Great employee help did not get shadowed for purchase but yet Great help
2/24/2024 4:11:30 PM
By Carolyn Garza
2/24/2024 3:23:31 PM
By carlos bravo
2/24/2024 2:16:57 PM
By Alejandro Requenez
2/23/2024 3:00:21 PM
By Tiffany Addison
I’ve purchased many pieces of furniture from Katy and Webster locations. Service is always great and delivery is always fast and efficient.
2/23/2024 2:27:18 PM
By Tracie Mathis
Great customer service.
2/23/2024 2:03:55 PM
By O L
2/22/2024 7:54:56 PM
By Carl Culberson
No complaints from the purchase to the delivery everything was professional and done to my satisfaction
2/22/2024 7:40:07 PM
By Tiffany Kühl
Had a great experience with the staff at the store as well as the delivery team that came! We love the couch and chair
2/22/2024 7:01:28 PM
By john stiles
From answering questions at store and on the phone, to extremely professional delivery personnel...I highly recommend American Furniture Warehouse in Katy, TX. Many thanks to JJ and the staff.
2/22/2024 4:53:03 PM
By April Thanos
I love this store. I’ve made my whole home complete using AFW.
2/21/2024 11:46:38 PM
By Beth Webb
2/21/2024 8:02:35 PM
By Arwa Ghali
The store has everything you can imagine and the price is more than reasonable. I wish I knew about this store earlier
2/21/2024 6:55:03 PM
By Judith Parsley
It's a very nice chair and matches the decor well.
2/21/2024 5:16:52 PM
By Pamela Coufal
We had a great, non aggressive, and non pushy salesman named David. Kudos to David for a pleasant experience. It could not have been any better and all aspects of the sale were 5 star.
2/21/2024 4:13:11 PM
By Mr2talltom
JJ at the store did an awesome job of finishing our sale. Jose and his partner were a couple of great delivery men.
2/20/2024 8:33:16 PM
By Givens Price
2/20/2024 7:30:37 PM
By Ramón Bracho
2/20/2024 2:12:21 PM
By Mike Hollingworth
Yoli was truly a trusted expert and helped us select the best furniture for our needs and budget. Jesse then delivered our furniture ahead of schedule and used extreme care with our purchase. This was one of the best customer experiences that I have had within any industry. Very well done.
2/20/2024 3:16:45 AM
By Amy Vera
JT is the best!
2/19/2024 5:39:03 PM
By Jimmy Shaw
2/19/2024 4:06:34 PM
By Mari Wolf
My AFW experience was amazing before I even entered the showroom! Marion Williams assisted me with my purchases over the phone, so when I arrived, my trip was easy and enjoyable. So much so, I bought two additional items! 😆. Delivery of my new furniture was very professional and easy as well! I highly recommend AFW!
2/19/2024 12:27:01 AM
By Danny
JT at Katy Furniture was awesome!!! Definitely ask for him to when you go!
2/18/2024 6:16:35 PM
By Jonathan McClinton
Great deals and delivery!
2/18/2024 2:15:06 PM
By Medina Regalia, BAS, LVT
Great in store experience as well as kind, on time, and courteous delivery
2/18/2024 1:41:57 PM
By Ashley Bridges
I needed new furniture since I was moving. I went to American Furniture Warehouse(AFW) in December of 2023, and found some pieces I would like to purchase. I told the salesman the reason for my purchase was because I was moving and I would need these items for my new place. I went in January 2024 to add a mattress to my order. I gave AFW all the information they requested for my move, including my new address. I had to pay additional money to get AFW to switch out my old mattress and box spring. I let the salesmen’s know my new address for a second time. The day before delivery I got a notification from AFW that they’ll be delivering to my old address which was incorrect. I was alarmed, so I called them right away. AFW said I would need to come into the store to show proof of my new address. As a customer this made me very dissatisfied and a huge inconvenience. The store was almost an hour away from me and I was experiencing back pain, it was no way I was going to be able to make it out there for a THIRD time to provide information, I previously gave. Instead of acknowledging their mistake I got attitude from the corporate office from a lady named Ashley. I asked for her full name and she said she’s the only Ashley that’s in corporate, she was an absolute nightmare. I decided to call the store to speak to a manager and the same thing happened , attitude and insults was the only options they could provide me. If AFW was competent, they would have got all the required information regarding my moved (the previous times I visited their Katy TX location) instead of focusing on making sure they were paid. I had to cancel my complete order, it was a waste of my time and resources. Overall I will never be using AFW for any future service. Their customer service skills suck completely in my opinion. I went to Living spaces which was more convenient (not an hour drive) and I was introduced to some competent people who handled AFW’s failure with ease and precision. Don’t wast your time getting furniture from AFW when they mess up they’ll tell their customers “I understand but there’s nothing that I can do!”, a complete joke.
2/18/2024 8:22:32 AM
By Pablo Vazquez
2/18/2024 5:00:30 AM
By Vu Nguyen
2/17/2024 7:42:25 PM
By Frank Rincon
Excelente servicio a nivel general
2/17/2024 7:01:51 PM
By Lisa Benson
2/17/2024 7:07:28 PM
By Alexis Smith
2/17/2024 5:29:58 PM
By JD
2/17/2024 4:21:41 PM
By Lauren Dorn
2/17/2024 3:21:07 PM
By Liza Reheiser
Awesome experience. Tony my sales man the ladies up front and the delivery. Prices are great!!! Will use again.
2/16/2024 12:29:55 AM
By Gina Serna
2/15/2024 9:11:08 PM
By Amie Schanen
2/15/2024 2:30:27 PM
By Melissa Duncan
We live out of state. We had manufacturing issues once our furniture got here. One call and AFW was quick to get it resolved and replaced. Recommend for everyone.
1/25/2023 3:12:54 PM
By Susie Toellner
Leather has several scrapes on it and all 3backs don't line up. Appears like floor display rather than wrapped/stored. Delivery guys great. Really nice young men Just unhappy about scrapes and alignment of back.
2/13/2024 7:58:35 PM
By Razzel Bandojo
2/13/2024 7:46:07 PM
By Ron Robinson
2/13/2024 2:42:33 PM
By Anita Grable
2/12/2024 10:42:41 PM
By Steve Sugino
Need AFW to reach back out to us.. this happened over 3 weeks ago and we have gotten nothing but empty promises to fix our lawn. My wife called today and there is “nothing on file” magically. Extremely annoying. 30 ft of my new sod destroyed.
2/12/2024 3:18:38 PM
By David Wright
2/11/2024 9:47:47 PM
By Joel Garcia
I shopped all around Houston and found American Furniture to be the best furniture at the best price!
2/11/2024 5:49:10 PM
By Tomas Morales
Great team and products! Everyone is Client oriented and willing to support in all stages of the process. Highly recommend!
2/11/2024 4:32:04 PM
By Ruben dario valenzuela colina
2/11/2024 2:33:44 PM
By Dianne Latiolais
Salesman helpful. Delivery punctual, and all very professional and friendly. Easy purchase & delivery. Good experience and recommend AFW on your next purchase.
2/11/2024 1:08:29 AM
By Andrés Araujo Espinosa .
7/3/2023 12:03:12 AM
By Christine Smith
Excellent service and delivery
2/10/2024 9:16:43 PM
By Francisco Enciso
2/10/2024 3:29:33 PM
By Ayanna Lindsay
2/8/2024 4:24:01 PM
By Zach McDowell
Rosie is the best sales person. Brought me to exactly the idea I was looking for and was very nice.
2/8/2024 2:12:50 PM
By Annette Anderson
2/7/2024 8:33:55 PM
By Elizabeth
2/7/2024 4:07:05 PM
By kashan 7388
Love this place
2/7/2024 3:49:30 PM
By Jan Campbell
We needed some chairs for our RV and found the perfect ones at a AFW in Colorado but decided to wait until we arrived in Texas. To bad for us the only stores can be found in the Houston area. The stores are prolific in CO but not Texas, sadly. 5 Hours round trip, hope there are some future plans stores located in the larger cities. Wonderful store with a superb salesman - Dwight Richards. We will definitely shop there again but probably in Colorado
2/6/2024 9:41:24 PM
By hetsanju chokshah
2/6/2024 4:07:11 PM
By Irma Alvarez
Great place to purchase furniture. Bill Barnum our sales person was so friendly and knowledgeable we definitely will be coming back to purchase more items.
2/5/2024 6:24:33 PM
By Ellie Weldon
Great prices, I have purchased many major pieces for my place from here. Staff is friendly and helpful.
2/5/2024 4:54:07 PM
By ABI OLA
2/5/2024 3:41:44 PM
By Mary Meneses
Excelente servicio
2/5/2024 2:11:24 PM
By Gary Sizemore
Consultant Patrick Hurd is the man to go with. Total professional and friendly. Delivery was outstanding. Highly recommend
2/5/2024 12:18:21 AM
By Tiffany Tubbs
2/4/2024 8:50:02 PM
By Walter Brown
2/4/2024 5:12:46 PM
By Evgeniy Gogov
2/4/2024 5:41:39 AM
By Mayra Bullock
Renee Sawaya was great!
2/4/2024 2:37:00 AM
By Lindsey Denmark
This is my second couch purchase from AFW, and both times have been amazing! Placed an order in TX for delivery to CA. Kevin, my rockstar sales associate was amazing and kept me in the loop as did the delivery team, regarding the delivery status of my couch. Highly recommend!
2/4/2024 12:35:50 AM
By Scott Rodriguez
Jimmy Tran delivered excellent customer service. Very knowledgeable with mattresses and furniture. We will definitely return, I'm SOLD.
2/3/2024 10:45:17 PM
By MOJA Self-Empowerment Foundation
Friendly staff, reasonable prices
2/3/2024 6:46:59 PM
By Allison Pacheco
2/3/2024 4:52:14 PM
By FATTENA ASSAD
My sales rep Jolly was Fantastic and professional caring and so helpful helped me to decide through multiple days and pieces to match my budget the delivery guys were outstanding professional kind on time all the above this is my favorite place to shop from
2/3/2024 4:03:38 PM
By C florist
The delivery was soot on and the delivery guys were awesome. They were careful with the furniture and assembled everything.
2/3/2024 12:32:16 PM
By Travis Moss
Super friendly staff. No pressure to buy.
2/2/2024 9:24:37 PM
By Laynneth Negrette

About This Store

American Furniture Warehouse Katy, TX

The largest furniture store in the West is now open in Katy, Texas!