I've spent thousands of dollars at this store over the years, including purchasing a new living room set just last month. Unfortunately, this experience has convinced me that I'll never shop here again. I waited over a month for my desk to arrive. Once it finally came in, I confirmed my delivery appointment a week in advance and continued receiving text message confirmations all the way through the day before delivery. Because I work from home, I took the day off, disassembled my existing desk, and prepared my office for the new one. The morning of delivery, instead of delivering the desk, they left a voicemail saying the driver had loaded the wrong box and my delivery would have to be pushed back until the following week. Despite communicating by text throughout the entire process, they chose to leave only a voicemail for this critical update, which I didn't see until later. When I called, the manager told me there was nothing they could do except reschedule for the following week. I explained that I work from home and no longer had a desk. I asked if I could pick one up myself. She said there was one available in Gilbert—over an hour away—and that I would have to transport and assemble it myself. I then asked if, given the circumstances and the inconvenience caused by their mistake, they could at least assemble it as a courtesy. The answer was no. I asked if they could offer any discount or compensation for the inconvenience. Again, no. Finally, I asked to speak with someone higher up, only to be told she was the manager and that "everything is recorded." At that point, I cancelled the entire order. Mistakes happen—I understand that. What I can't understand is a complete lack of accountability or any effort to make things right for a loyal customer. A small discount, free assembly, or any reasonable accommodation would have gone a long way. Extremely disappointing customer service, and after years of being a loyal customer, this experience has permanently lost my business.

Excellent from the sale to delivery. Kent was awesome and Jacob and crew were amazing with the delivery! Highly recommend!

Bobby was very knowledgeable and professional when helping us. He made us aware of every defect as well as every feature we weren’t aware of. He made us feel like we made the right decision when picking our recliners.