Our sales representative Melvin Reynolds in Glendale Arizona was great! Courteous, knowledgeable & efficient. I would recommend American Furniture Warehouse and Melvin to everyone looking for quality, good prices and a great experience. Thank you Melvin!

Mi segunda vez comprando aquí y las dos veces a sido Andrea castro que me atiende muy amable atiende muy bien 10/10 gracias ☺️

The manager named Rose was not helpful and provided a solution that seemed like a consequences or a threat. My electrical recliner was missing a charging cord, and I was promised to have it delivered as soon as it came in. Over the last few months I have made inquires and was told we were waiting for the shipment. She said the cord is not in. She doesn’t know when it’s gonna be in and then offered a solution of an exchange for that console, and that they have it in stock right now, but in order to do an exchange, I have to submit pictures that my couch is not damaged and wanted to know if I wanted to move forward with that and I’m like feeling that she was like threatening not to give us our cord and I couldn’t guarantee there’s not a scratch or a spot on that console right now because I’ve had it in my home for a few months now. She said I could not do an exchange without having a Perfect console . I got a sectional couch because I have a lot of people living in my home and that’s what I require. The couch was a lot of money and I expected to get full delivery of what I paid for. I tried to escalate the situation to a manager, but Rose raised her voice to me and told me that she was a manager, and this was the only solution otherwise I have to continue to wait for my cord. She could not give me an estimated time of delivery. Meanwhile, my electrical couch does not have electrical power because I received an incomplete delivery, I was promised a cord, but I have yet to receive one.

An employee named Ruth helped me out with a purchase, she was very kind and patient. This American furniture store has great customer service.

The best furniture store, very helpful, great selection and Orlando was the best sales associate.