I am a second-time customer at American Furniture, and I had a nightmare delivery experience. On Thursday, 6/11/26, I purchased a recliner and bedframe with Platinum Delivery at the 99th Ave location in Glendale, AZ. Delivery was scheduled for Sunday, 6/14/26, with an estimated delivery window of 2:45 PM to 5:15 PM. I stayed home during the delivery window and regularly checked the tracking website. At one point, the tracker showed 10 stops ahead of me, but after refreshing the page it suddenly showed 19 stops. Despite the confusion, I continued waiting. At 5:47 PM, I called customer service for an ETA and was told the truck was running behind schedule. Since my community gate closes at 6:00 PM, I provided the code and was assured it would be given to the driver. At 7:56 PM, I called the store directly and was informed for the first time that the truck had broken down earlier that day. The representative assured me the truck was still making deliveries and that I would receive my order that evening. At 8:35 PM, I called again because my order status showed "undelivered." A different representative told me there were still two trucks making deliveries and that five stops remained ahead of mine. She stated I could either continue waiting or reschedule. After already waiting six hours, I chose to continue waiting. She confirmed that my furniture would still arrive that night, verified that the driver had received my code, and stated that although she did not know the truck's location, I would still receive my delivery that day. At that point, I requested a refund of my delivery fee due to the inconvenience. She agreed and stated the full delivery fee would be automatically refunded to my card after delivery. After I asked about additional compensation, she spoke with her sales manager, who offered a $50 store credit, which I accepted. As the night went on, the tracking system eventually stopped working and showed that my order could not be found. By 12:37 AM, I still had not received my furniture and customer service was closed. I stayed up until 1:37 AM waiting for a delivery that never arrived. The only reason I stopped waiting was because a family member convinced me it was unlikely the truck was still coming. On Monday, 6/15/26 at 8:45 AM, I received a call from American Furniture apologizing for the situation. The representative explained that another customer and I had not received our deliveries the previous day and assured me my furniture would arrive before 6:00 PM that day after have spoken to the delivery manager. She initially offered to refund only half of my delivery fee, despite another representative already promising a full refund and a $50 store credit. After I explained the situation and expressed my frustration with the poor communication and misinformation, she increased the store credit to $100 and stated this was the best she could do. At approximately 9:00 AM, the tracker finally showed only two stops ahead of me. At 11:32 AM, the delivery driver called and said they were about 15 minutes away. The truck arrived at 11:49 AM, and the entire delivery was completed by 12:00 PM. My biggest issue is not that the delivery was delayed. Delays happen. My issue is the complete lack of communication and the repeated assurances that my furniture was still coming when it clearly was not. I spent more than 10 hours waiting for my delivery, stayed awake until 1:37 AM, and was repeatedly given inaccurate information by multiple representatives. As a second-time customer, this experience completely destroyed my confidence in American Furniture. In total, I waited more than 10 hours for a delivery that ultimately took only 11 minutes to complete. While I appreciate the eventual compensation, the poor communication, misinformation, and wasted time made this one of the worst delivery experiences I have ever had. Although I appreciate the amount of compensation in this situation, I feel more needs to be done due to this nightmare situation and to regain my trust in this company and its representatives.

Best selection of funishings I've seen. Staff are excellent, no pressure. This place is huge. If you plan on seeing everything you better bring a snack!

Zach was my sales guy out of Glendale. The dude was absolutely outstanding. Next level service absolutely went above and beyond, even came out to the house to help measure and make sure things were gonna fit, and in fact we had items selected that did not fit. Worked with us on finding new ones literally spent better part of two days with them. Then today’s delivery, the people delivering it were next level. They had a plan and we prepared They executed that plan while keeping my furniture protected. Hats off to these guys. If you’re willing to go to Glendale, don’t think twice about asking for Zach!