Great selection of furniture, Tom Burningham was a very helpful salesperson. Final delivery today was awesome. They were just ahead of the estimated arrival time and were efficient and very professional. I would definitely buy furniture from AFW in the future.

Why tell the truth when you can just make stuff up. PLEASE SEE UPDATE BELOW. My Wife and I went into the Marana location on Saturday, June 27th, and ordered two mattresses for delivery. One mattress was in the Marana warehouse, the other would be coming from the Gilbert AZ location. We took the delivery date of Monday, June 29th, with the promise both would deliver on the 29th. On the 29th, only one mattress was delivered. I sent an email through the contact us page on AFW website and called the Customer Service Line to get what happened figured out. I received a canned system response that emails would be answered in 48 hours, which has yet to happen. Here is where the absolute nonsense started. I called at 10:10 AM, I was told hold time would be 11:00 minutes, at 10:00 minutes, the call disconnects. I called back at 10:22 AM, held for 12 minutes and spoke with AFW Customer Service Rep I was told that the second mattress that was ordered had been damaged in transit, had a cut on it, and they tried calling me but dialed the wrong number and that they had documented it. I told the agent no such thing ever happened, that it didn’t make sense that they would knowingly call the wrong number, document it, but have all of my contact information still on the bill of sale where they had called and text me about delivery? I asked to speak to a manager, I was informed that supervisors do not take calls (also a lie), I get transferred back to the queue without speaking to a manager. After being put back into the phone queue, I drove back to the store, which is only 5 minutes from where we live, where I provided all this information to someone at the counter (I do not remember the name of the AFW representative who assisted). I told her if she could walk me back to the warehouse and show me this cut mattress, I would go home and wait an additional two days. She researched what happened, and as suspected, the mattress never shipped from the Gilbert location. I would have rated this event a one, but the person who helped at the store on Monday, had to defuse me and the situation and was honest about what happened. AFW Contact Center Management Team Pull the call! Is this type of behavior condoned? Flat out lying to customers when your associates missed something just to get the customer off the phone? This type of behavior is completely unacceptable. The person I spoke with, if they worked at my place of business would be out a job, there is no room for this behavior in business. My wife and I were looking at a $4500 dollar bedroom set, which we had not yet made a final decision on. This experience has me rethinking on where I purchase this set. UPDATE: 7/1/2026 11:41 PST. Within an hour of posting the below, Bowie, the store manager at AFW in Marana called me to discuss the issue further. While it does not take away the below, I am impressed at the speed in which I was contacted after posting my review. Customer Service is everything, people come for price and selection but return because of the experience. My Wife and I will shop the Marana location again in the future.

It's nice to shop in a furniture store without being followed by over-eager sales representatives. We got the items we wanted; delivery was on time, efficient, friendly, and helpful. Very pleased.

Estela was very helpful and patient we Our very satisfied with her customer service.

Estella was very patient very helpful her expertise to us and we got in lots of steps as we walked around your showroom floor in the end. We’re very helpful. We’re very Satisfied and we’re so happy that she gave us her special discount that she said she’d give to all of her customers from now on