Been a loyal customer at the Thornton location for a few years now so I figured I'd stop by the Aurora store while I was in the area. That was a mistake I won't be making again. First I waited about 20 minutes before anyone even acknowledged me. When I finally got help from a rep named Jin, I had already done my research, picked out my mattress, and just wanted her opinion on some bed frame options. Simple stuff. Instead of being helpful she came across as visibly bothered that I was even asking, like I was wasting her time. Then I asked about financing terms and that's when it really went downhill. She argued with me about it - confidently and repeatedly - and was wrong. Instead of saying "let me check on that" or getting someone who knew the answer, she just kept pushing back. At that point I was done and decided to leave without buying anything. On my way out I asked for a manager's contact information. I was told there were "too many managers" which is not an answer. When I asked specifically for Jin's manager I was then questioned about why I wanted to speak to them and what I planned to say. I should not have to justify wanting to escalate a bad experience to someone in charge. I came in ready to spend money and walked out with nothing because of one person's attitude. The Thornton location has never treated me this way and I've always been happy there, but after today I'm questioning whether I'll be coming back to AFW at all. Really disappointing.

One of the best places to find the best quality and affordable pricing of furniture in town!

Very disappointed with the customer service. I bought a table that is dangerous. Probably someone sent it back because one of the legs has a screw that is stripped. They sold it to me. I rented their van to bring it home. They are saying that they can send someone home to fix it. Probably they can, but the leg still will remain damaged if one day If I move. Thay don't want to take it back and bring a new one because I didn't pay $89 of delivery. If the table was OK I didn't even have the problem at all probably. Poor, poor service. Last time I buy here.

I had a very nice experience with the salesmen at American Furniture Warehouse.