I have been waiting MONTHS on a piece for my file cabinet. Every time I’ve called they kept sending the same piece which was the wrong piece like I had stated to them. So then a technician came to the house and he stated to me that piece is correct and then realized he was wrong. Why would I keep calling if the piece was correct??!! So the last time I called the woman said she was going to figure it out and get right back to me. NEVER CALLED BACK! Terrible customer service can’t even send me the right piece I need.

I completely paid for both my furniture and the delivery fee upfront. Despite this, they tried to charge me a second time for the delivery when the furniture arrived. This is incredibly unprofessional and disorganized. Make sure you double-check your receipts with this company, because their system is a mess. Would not recommend. Manager said there was nothing they can do when that’s where I purchased it all from and the salesmen said it would all be delivered together.

Darren was great and helped us buy our couch and ottoman!

This place represents a masterclass in sales and human connection. My new wife and I recently visited American Furniture Warehouse to find the perfect couch for our TV room as we settle into our new home together. What we expected to be a standard retail errand turned into the best possible sales experience one could possibly imagine, entirely due to the remarkable representative we worked with: Mordecai. It began simply enough. We were sitting on a couch testing it out when Mordecai approached to greet us. We ended up spending an entire hour walking the floor with him. Throughout the visit, his approach was completely low-pressure, yet extremely helpful and genuinely friendly. At no point did we ever feel rushed or like we were wasting his time. We took his business card when we left to think things over, and several days later, I called him with a few more questions. He was just as friendly and accommodating over the phone. We returned to the store a few days after that call to finalize our purchase, and it was during this second visit that the experience truly set itself apart. He shared personal stories about when he first got married and the furniture he chose at the time. He spoke beautifully about the reasons behind those choices and how his children ultimately grew up on that very furniture. He highlighted the sentimental value that a seemingly simple piece of furniture can hold in a family's history, which immediately made me reflect on the sentimental value of the pieces we are selecting for our own new marriage. Connecting with him on that level elevated the entire experience from a simple transaction to a genuinely memorable human interaction. I sincerely hope that Jake Jabs* sees this review, because I want him to know that he has built a phenomenal company. A business is only as good as its people, and it is clear that this company continues to find honest, hard-working, caring, and wonderful sales representatives. Among them, Mordecai stands out as a pinnacle representation of what customer service should be. If you are shopping here, do yourself a favor and ask for him by name (remember, it’s Mordecai)! (*for those who do not know, Jake Jabs is the founder of AFW)

My husband and I got our dining set from this location. The process was seamless. Stacey processed our order. He was kind and the transaction was quick. Jose & Steven delivered our table and set everything up for us. They were quick and careful while setting it up in our dining room. :)